• MBA with specialization in Operations • Pre-MBA work-experience with exposure or industry experience in IT Services/ BFSI/ Analytics/ Digital/ Project Planning is desired • Knowledge and concepts in the ML and AI space • Positive attitude towards learning and understanding technology • Experience in requirements management, stakeholder management, business analysis , project planning, reporting and presentation • Excellent skills in MS Office Tools (Power Point, Word, Excel) • Appreciate technology and business trends • Highly data oriented , good with numbers & must be well versed with various statistical tools used for Analysis. • Capabilities to analyze extensive data , interpret , analyze & arrive at valuable insights. • Skilled at creating effective PPT's • Good communication skills to be able to articulate their thoughts to the customer • Exposure to working as a BA in business operations • BPO Experience would be preferable • 12-24 months work experience Roles & Responsibilities: • Implement a structured approach to capturing business requirements and translating them into business insights for improving processes • Interact with customer and articulate requirements • Analyze solution options and recommend the preferred option • Make presentations to customer and internal stakeholders on the solution • Create detailed functional specifications as input for our systems analysis and design teams • As a part of BA engagements, identify areas of additional opportunities to generate down-stream business, over and beyond the scope of work defined by the client. • Undertake research and enable dissemination of knowledge with the account team • Constantly look at ways and means to bring more discipline and rigor to the Business System Analysis function by adopting more structured methodologies and tools. • Provide point of view on topical subjects through contribution and authoring of thought/white papers. Qualifications: • MBA with specialization in Operations would be preferrable Customer Service(Product&Service)