Description We are offering a hybrid/onsite contract employment opportunity for a Business Analyst in our team based in Urbandale, Iowa. The chosen candidate will be crucial in the decision-making process, testing business solutions, and maintaining critical documentation. This role requires a robust understanding of systems and products, with the ability to provide leadership to other analysts and coordinate with various teams in the industry. Key responsibilities: • Analyze and resolve issues to enhance departmental efficiency • Act as a liaison between production and IT for system updates • Identify and scope project changes to improve workflow • Recommend solutions for business and system challenges • Coordinate with QA to set test objectives and timelines • Conduct training for new employees and end-users on system processes • Create and distribute implementation notes for system changes • Provide mentorship to junior analysts and support other teams • Utilize Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, Microsoft Word, AB Testing, Agile Scrum, Business Process Functions, and Business Requirement Document skills • Manage claim administration effectively. Requirements • Proven experience as a Business Analyst or similar role in a corporate setting • Proficiency in Atlassian Jira software for project management • Familiarity with CRM systems to manage customer relationships • Demonstrated ability to perform Gap Analysis to identify improvements in business processes • Competence in Microsoft Excel and Word for data analysis and document creation • Knowledge of Agile Scrum methodologies for project management • Understanding of Business Process Functions to improve operational efficiency • Proficiency in creating Business Requirement Documents to communicate project needs Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .