Role purpose  As a Business Analyst, you will collaborate with project managers, business unit leaders, cross-functional team members, and senior leadership to document, agree upon, and deliver business and technical requirements throughout all project phases. You will support various project activities, prepare briefs for senior leadership, coordinate resources, and balance the workload within portfolio and squad teams. Your role includes facilitating workshops, gathering feedback, adjusting requirements, and obtaining formal sign-offs. You will ensure high-quality documentation and adherence to project lifecycle standards, methodologies, and practices. Building strong relationship, working in collaborative environments, and navigating ambiguity are key to your success. Additionally, you will work with the portfolio manager to identify and implement improvements to support the portfolio, squads, and functional areas.   Key Accountabilities and main responsibilities
Strategic Focus Help to define business problems via in-depth investigation and gathering of technical and non-technical information.  Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements.  Apply creative thinking and work collaboratively with teams to solve business challenges. Traceability between the technical and functional requirements and the development and then testing of same in case of Technology Projects. Create business level user acceptance criteria for each feature from baseline requirements. Contribute to ensuring high quality standards through peer review and quality assurance of documents and deliverables.  Operational Management Gather, validate and document business requirements/use cases. Analyse data to inform / validate opportunities and requirements. Model business processes and identify opportunities for process improvements. Assist with production of specifications that implement the behaviours described by the Project. Working from the features and needs defined by the project vision, identify requirements/user stories, and use cases that describe the scope of the project. Ensure that testing is appropriately documented, with evidence recorded. Understand the customer experience, how they may use the product/service and how that will influence both your Business and Technical Requirements. Developing, maintaining, and improving Analyst methodologies and processes. Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through. Analyse backlogs and be aware of upcoming works, potential Analysis synergies that can be created between projects within the portfolios for efficiency gains. Store and Host the Business Requirements and Technical requirements in a way that continually builds out the knowledge base for future project use. Make portfolio level recommendations pertaining to workplace continuous improvement opportunities, role efficiency gains, as well as other aspects of delivery as and when the opportunity arises. People Leadership  Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities. Provide leadership to team members and peers through collaboration, mentoring and knowledge sharing. Driving the resolution of issues through engagement of peers and stakeholders across project and business functions Hold self and team accountable for results with a strong focus on delivering value. Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles. Chair and facilitate a centre of excellence for the Analyst roles across the division. Creatively work collaboratively with teams to solve business challenges, further supporting the documentation of clear, concise and accurate requirements. Governance & Risk Identify issues, risks and benefits of existing and proposed solutions and outline business impacts. Drive business improvements through visibility of ongoing quality issues and initiatives. Review team working practices/procedures to identify opportunities to improve quality or productivity. The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Experience  Total experience of minimum 5 years with atleast 2 to 3 years of Business Analyst experience covering Business Requirements and Technical Requirements. Well-practiced and experienced in project management fundamentals and how the Analyst role contributes to them (estimation, project planning, resource planning, issue management, risk management, change management, communication planning). Tertiary qualification in Information Technology or related Discipline is preferred in case of Technical Skillset. Microsoft Certification is preferred in case of technical skillsets  – MCTS (Microsoft Certified Technology Specialist), MCIP (Microsoft Certified IT Professional). Broad knowledge or exposure to financial services/ banking/ accounting applications. Experience working with Windows server, including Active Directory and proper disk configurations. Working knowledge of work management tools like JIRA, Confluence, etc. Well conversant with Agile and waterfall methodologies. Strong expertise in MS Visio – Mandatory. Strong focus on business requirements, user stories, process (re)engineering and creation/management of project artefacts. Demonstrated experience in Technical Writing, Process mapping, Procedure documentation and improvement initiatives. Personal Attributes Excellent written and verbal communication skills. Strong analytical and problem solving skills. Strong facilitation and presentation skills. Demonstrated ability to lead others either formally or informally to achieve outcomes. Ability to work with both business and technical stakeholders at varying levels of seniority and experience. Ability to manage own time, working independently and seeking guidance from others where required to meet specified objectives within given deadlines.