**Business Analyst – Dublin or Letterkenny, Hybrid** Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** **About the role:** As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding team’s healthcare system work better for everyone. As a **Business Analyst** , this individual will support improving accuracy, timeliness, and completeness of data within our provider networks to meet client and pharmacy contract guarantees through financial and network pricing modeling. This individual will collaborate with teams across the organization to gather information and provide consultation to leadership to resolve and prevent issues related to new strategic initiatives with pricing. This position requires the ability to act independently, and proactively, to lead and diagnose process improvement opportunities, as well as the ability to drive complex issues to resolution with minimal supervision and communicate clearly to multiple stakeholders. **Primary Roles & Responsibilities of a Business Analyst:** + Proactively collect detailed and complex business requirements from stakeholders through interviews, surveys, and workshops + Acting as a liaison between business stakeholders and the technical team to ensure clear and effective communication + Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data + Analyze business processes and data to identify trends, inefficiencies, and areas for improvement. + Performs ongoing monitoring to ensure encounters are received timely, accurately, and completely. + Uses technical skills to lead individual issue remediation efforts with the delegate. + Leads deep dive focused calls with delegate partners. + Supports projects to resolve escalated encounter edit submission issues. + Assisting project managers in planning, coordinating, and tracking project progress.. + Identify automation solutions to improve encounter analysis efficiency and accuracy. + Effective communication (written and verbal) of the issues, including any barriers or risks to their resolution. Clearly and concisely articulates the issues on deep dive calls. Summarizes issues clearly and concisely on the team SharePoint. + Uses critical thinking skills to assess and interpret delegate needs and requirements. + Facilitating change management processes to ensure smooth transitions and adoption of new systems and processes. Works with minimal guidance; seeks guidance on only the most complex tasks. + Learn and effectively use multiple platforms and systems + Adaptable and capable of working in a fast-paced environment **Required Qualifications of a Business Analyst:** + Qualification in Business Administration, Information Technology, Computer Science, Finance, or a related discipline + Previous experience in business/finance analysis and presenting data/recommendations to management + Proven experience using operational metrics and data/analytics to drive business performance + Experience in developing and implementing business process change initiatives, including documentation + Previous experience in issue resolution. + Experience in communication, internal and external + Ability to problem solve and research conflicting and/or inaccurate data + Ability to prioritize and effectively handle multiple priorities + High proficiency in leading/driving meetings and conversations + High proficiency with Microsoft office, including Access and Excel, possibly SQL. **Preferred Qualifications of a Business Analyst:** + Proficiency in tools such as Microsoft Excel, SQL, Tableau, or Power BI + Experience in the process modelling and requirements gathering tools. + Change Management/ Agile experience **Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.** All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved. \#RPO