Business Analyst The University of Southern Mississippi is currently accepting applications for the position of Business Analyst. Position Details Location Hattiesburg 118 College Drive Hattiesburg, Mississippi, 39406-0001 United States Division Office of Admissions Position Type Staff Employment Status Full Time Grant Funded No Pay Grade E10 Posting Close Date 11/15/2024 Job Summary: The Business Analyst is responsible for admissions data management within the CRM and SIS; maintaining data within new and existing systems. The position also works with system integration and with resolving daily issues that arise in technology. Primary Job Duties and Responsibilities: + Manage Peoplesoft processes and work with developers to update and correct program code. Develop Peoplesoft queries for reporting requests. + Perform PUM and Peopletools testing as needed. Ensure operational status of all software after updates are performed. + Assess undergraduate admission applications and application updates for the university, including, but not limited to, freshman and transfer applications for Hattiesburg, Gulf Park, Online, Gulf Coast Research Laboratory and Southern Regional Public Safety Institute (SRPSI.) + Manage CRM and SIS data by performing daily cleanup, building queries, and creating reports. Ensure accurate data for export to SIS and other data management duties. + Reconcile and process completion documents for applications, including transcripts, test scores, permanent resident cards, and other necessary documents. Perform operations duties as needed. + Troubleshoot application issues and assist prospective students with completing application online. Provide CRM oversight and support to new and existing staff when needed. + Import application files from all sources (Royall, CommonApp, etc.) into CRM as needed. Perform data imports into CRM, including, but not limited to, student records and test scores from PeopleSoft, leads lists from recruitment events, prospective student data obtained through name buys and purchased lists as needed. + Compiles, updates, and maintains proper documentation related to Undergraduate Admissions processes related to CRM/SIS. + Assess new software and system updates to determine best solutions for process needs. Create and apply needed coding changes to meet business needs. Minimum Qualifications: Bachelor's degree in information technology, or other related field, from an accredited college or university. Four years related experience in an information technology area related to the duties to be performed. Preferred Qualifications: 4 years of related experience in information technology or closely related field. 2 years of related experience managing a CRM Knowledge, Skills, and Abilities (KSA): + Knowledge of PeopleSoft, customer relation systems, and other enrollment management technology. + Proficient oral/written communication skills. In addition to responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community. + Knowledge of SQL tables, views & joins programming concepts and functional perspectives as it relates to system support. + Ability to think critically to define problems, collect data, establish facts, and draw valid conclusions. + Ability to take strong initiative toward accomplishing results; exercise judgment; work independently and in a team environment; analyze, plan, organize, and deliver projects on schedule. + Knowledge of SQL tables, views & joins programming concepts and functional perspectives as it relates to system support. + Ability to assist operational staff in the use of supported software. + Ability to think critically to define problems, collect data, establish facts, and draw valid conclusions. About The University of Southern Mississippi Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions. Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others. We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu. As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.