Complete Description:
SAM Specialist role is to manage DC Government Software Environment and help customers understand and utilize software licenses and agreements. The SAM Specialist will utilize Microsoft best practice, procedures and tools to track and control all software purchases and installations and manage associated software compliance legal and financial risks. Mainly responsible maintaining Microsoft software license agreements, managing Software Assurance Benefits and compliance based on software license right-to-use (RTU) using SNOW software asset management solution.
Detailed responsibilities include:
• Analyses purchase records and other entitlement information (including contracts, EULAs, EAs, etc.) using MVL site.
• MUST have experience in managing Microsoft Enterprise Contracts and Microsoft Volume License Management portal.
• MUST have experience in Enterprise Project Management.
• Assist in deploying an enterprise wide ITAM / Software Asset Management platform (e.g. SNOW )
• Collects and manages SAM-related information from customers, and software manufacturers.
• Understands Product Use Rights, license allowances, and contractual entitlements for software products and manufacturers.
• Bulk load and update IT software license asset records, software license contracts and software maintenance agreements and associated relationships into the IT asset repository.
• Manage project with customers across the entire SAM life-cycle of. This includes producing and presenting intermediate, analytical, and final results and assuring projects are conducted and closed to the satisfaction of all parties.
• Support OCTO’s ITAM project management activities.
• Ensure all changes to vendor agreements are accurately reflected in SAM as confirmed with License Contract holders.
• Create and update software counters for software titles and licenses and participate in Microsoft SAM engagement and true-up.
• Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly in the ITAM / Software Asset Management platform repository.
• Provide expertise to ensure that software license records are linked to the correct hardware device.
• Support analysis of new or modified software agreement and maintenance contracts and identifies impact to software counters.
• Provides monthly and quarterly software license compliance status reports to OCTO management and Agency CIO’s. Also process all the software related requests (new requests, changes, upgrades, etc.) from all the DC agencies.
• Review software compliance measures based on existing licensing agreements.
• Understand current utilization and installation of licenses based on RTU focus.
• Work with Software vendors to renew and true up existing licensing contracts.
Behavior Characteristics:
Must possess good communications and writing skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented & performance-oriented
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Bachelor's degree in the field of information technology or related and minimum of 4 years of relevant experience.
Desired
4
Years
3 - Expert
Create a package in PDQ Deploy or use GPO to push agents to multiple servers.
Required
2
Years
3 - Expert
Strong knowledge and work experience with software asset life cycle management processes: planning, acquisition, deployment, monitoring, harvesting an
Highly desired
3
Years
3 - Expert
Knowledge and experience with software asset management and Microsoft volume licensing site
Required
4
Years
3 - Expert
Experience with SNOW Software asset management
Desired
2
Years
3 - Expert
Exp w/license mgmt and optimization tools, software discovery tools (e.g., LANDesk, SNOW) & IT asset inventory systems (e.g., MS System Center or simi
Required
2
Years
3 - Expert
Experience interpreting software licensing terms and conditions.
Highly desired
3
Years
3 - Expert
Strong knowledge of software publisher’s licensing models, software deployment and use rights.
Highly desired
3
Years
3 - Expert
Experience with Microsoft SAM engagement and true-up.
Required
2
Years
2 - Proficient
Experience in managed software environment and 0365 (e.g. Cloud computing)
Required
4
Years
3 - Expert
Project management. Leverage technical, business and financial acumen to communicate effectively with client executives.
Highly desired
3
Years
2 - Proficient
Other technologies and software and hardware asset management tools, including: Active Directory, WMI, SNMP, SSH, TCP/IP, Unix/Linux, Shell Script
Desired
3
Years
2 - Proficient
Other technologies and software and hardware asset management tools, including: PERL, PowerShell, VMware administration, System Center Configuration M
Desired
3
Years
2 - Proficient
Overall IT Experience
Required
10
Years
2 - Proficient