Business Analyst WEC Business Services, a subsidiary of WEC Energy Group, is seeking a Business Analyst in our Chicago, Illinois location. This position offers a flexible work arrangement (remote/hybrid) with time spent in the Chicago office. This position is part of a job family (Associate Business Analyst, Business Analyst, and Senior Business Analyst) where experience will be the determining factor. About Us WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Summary The Business Analyst will support Customer Service and Operations (CSO) by performing analysis to support the business decision-making needs of the CSO and serves as a liaison between IT and various business departments in support of the Pragma CAD scheduling, dispatch, and field data collection system. The Business Analyst assists in formulating and defining system scope and objectives with an understanding of business systems and processes. This position is also responsible for the implementation and configuration of enhancements to new and existing systems and providing training support for shop personnel. The Business Analyst defines specifications, conducts testing, and assists in developing recommendations to solve problems related to business system operations. Job Responsibilities + Perform analysis on large amounts of complex data to provide the business with fact-based insights + Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis + Support departmental reporting, metrics, budgets, dashboards, and analytics + Make recommendations and present alternatives to address business needs or resolve impediments + System configuration and administration + Develop functional, process, and system documentation + Monitor system and process performance and escalate issues as appropriate + Influence, gather, define and document complex business requirements and processes + Develop test plan / test cases and coordinate user acceptance testing + Lead projects or process improvements + Serve as subject matter expert on systems, process, and user/customer impact + Prepare business cases and cost/benefit analysis + Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines + Anticipate, interpret, and translate overall business/industry trends into proactive/actionable solutions Minimum Qualifications + Bachelors Degree in Business Administration or Information Systems/Technology or related discipline. + Strong analysis, decision making and problem solving skills + Excellent interpersonal and communication skills (both written and verbal) + Ability to work as part of a team and interact effectively with others + Excellent organizational skills with the ability to balance multiple tasks under time constraints + Experience working with project management methodology preferred + Proficient in standard office software (MS Excel, Visio, Word) Preferred Qualifications + Excellent organizational skills with the ability to balance multiple tasks under time constraints and experience + Strong Analytical skills + Experience working with project management methodology + Working knowledge of the Pragma CAD (PCAD) system, Customer Information System, and IBM Maximo Work and Asset Management system + Oracle SQL Developer experience or other relevant SQL experience End Date: 12/01/2024 Pay Range Minimum: $64,949.56 Pay Range Maximum: $139,581.26 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm) WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class. EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm) Location: Chicago, IL, US, 60601 Company: WEC Energy Group (WEC) Req ID: 4635