COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits. Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision. WHO WE ARE We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others. BUSINESS ANALYST POSITION SUMMARY BeneLynk, a leading national provider in identifying the government and community benefits for which individuals are eligible to lead healthier lives, is seeking to hire a Business Analyst to join the Product Management Office (PMO). Our mission is to improve lives and positively impact Social Determinants of Health (SDoH) barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. Currently BeneLynk serves clients representing 12 million Medicare/Medicaid lives in every state in the USA. Business analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization to the future. This representative will be critical in the execution of product management, research, reporting as well as innovation in collaboration with Product Managers, Quality Assurance and representatives from Leadership for solutions being deployed to our internal customers. The Business Analyst will work in conjunction with these internal representatives to create and implement precise management plans for every project, with attention to transparent communication at all levels. To perform, evaluate, and communicate thorough product status at every stage of the product development lifecycle. In addition, this individual will also assist in the capturing of business needs/business requirements from Stakeholder(s) and in the defining of corresponding project and product directives relative to Product Development (PD) initiatives. At BeneLynk we know that innovation does not come without rolling up our sleeves and getting the work done. The Business Analyst will be an integral piece in defining and executing testing strategies for existing solutions and to ensure that BeneLynk continues to deliver high-quality products and services to its customers. Key Responsibilities Represent BeneLynk’s Customers: + This function is listed first, because we always want to be thinking of how best to serve our internal and external customers. The first responsibility of the Business Analyst is to understand the business needs and goals of BeneLynk’s clients and the functionality of the products/services that are designed to address these initiatives. Ensure Product Evolution/Execution: + This individual will be vital to the effective evolution of the BeneLynk products, for which they are being developed and deployed for use by internal call center agents, are absent of issues and recurrently adhere to the Voice of the Customer (VOC). Team Collaboration: + This role is responsible for fostering an effective and collaborative team structure, and in working with colleagues across technical, business, and operational departments. This cohort will be part of a team that is structured to understand, design, and execute QA and UAT plans based on the business goals, needs, and requirements captured from these teammates. + This role may have multiples responsibilities, reflecting the small, but growing, size of BeneLynk as a company. All of us, including our senior management team, are on the front-line performing what needs to be accomplished as to establish BeneLynk as the nation’s premier provider of benefit and SDoH advocacy services. Duties/Responsibilities: + Collaborate with different Stakeholder(s) including Product Management, Engineering, Operations, and Leadership to understand the journey of our agents and the individual/members that they assist. + Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams + To document the current and proposed workflow in the journey of the agents. This documentation will be used to communicate the process clearly and efficiently, proposed changes and potential impact. In addition, the documentation provided by the Business Analyst is designed to align all representatives on the proposed processes as well as to reveal any missing dependencies, requirements and changes that should be considered in the execution of the product roadmap. + Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties + Author and update internal and external documentation, and formally initiate and deliver requirements and documentation + Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations + Appraise customers’ requirements to ensure that they are satisfied and devoid of directive, development, and discrepancies. + Facilitates proactive solutions by collecting, analyzing, and communicating quality data/insights. + Participates in conceptualizing and implementing Continual Process Improvement (CPI) and Quality Improvement (QI) initiatives across the product lifecycle. + Reviews design specifications and project/product parameters to understand the SCOPE, requirements, and function of the software product. + Engages with the Initiation, Planning, Execution, Monitoring, and Closing (IPEMC) relative to Product Management (PM) initiatives. + When a product does not perform within specifications, s/he promptly reports defects to programmers while identifying and recommending solutions, improvements, and updates. Required Skills/Abilities/Experience: + 2 - 4+ years in the analysis of data, business processes and solution design with 1 year of experience in leading project execution efforts across multiple product/solution initiatives. + Experience in Agile business/software development lifecycle processes and methodologies. Experience or knowledge of SCRUM fundamentals, frameworks, and methodologies. + Experience in leading analysis activities across the entire lifecycle of the project from inception to delivery. + Experience in conducting Requirements Gathering (RG) with an end-user/Stakeholder. + Experience leading project or product initiatives performing End-to-End testing across multiple programs. + Remains calm under pressure and evinces a proactive and self-starting attitude with excellent interpersonal skills. + Experience in presenting information to teams, stakeholders, and/or executives. + Highly organized, disciplined, and methodical when approaching the definition of customer/product purpose and execution with the ability to thrive in a hands-on, fast-paced, start-up environment with the curiosity to develop ways to improve the product development lifecycle process. + Excellent organizational skills and attention to detail. + Ability to create project/product specifications and/or verbal communication channels. + Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support. + Strong analytical and problem-solving skills. + Proficient in MSFT Office Suite (MSFT Excel, Word and PowerPoint) and/or related software. + Strong written and verbal communication skills. + Recurrently portrays a collegial comportment and candor to all BeneLynk cohorts. + Strong business and technical acumen with attention to detail. + Willingness to learn and leverage newly obtained skillsets. + Willingness to perform research and analysis when/if applicable, and/or required. Required Education/Training: Associates degree in related field required. Bachelor’s degree in related field preferred. Supervisory Duties/Responsibilities: + To assist Product Managers, Product Leadership and Quality Assurance in orchestrating and Product Lifecycle Management when/if applicable, and/or when required. + Assists in performing training and development initiatives as it relates to the Product Management operations when/if applicable, and/or when required. Preferred Skills/Abilities/Experience and Education/Training: *Preferred but not required. * + Development and deploying solutions in a call center. + Experience in relevant fields including health plan systems, Medicare, and Medicaid benefits and/or SDoH database companies. + Managed care experience. + Extensive knowledge in the execution of the discipline of Business Analysis throughout the product lifecycle, including the capturing and prioritization of requirements, detailing the solution specifications and stakeholder alignment. + Bachelor’s degree in related field from a regionally accredited university. Physical Requirements: + Prolonged periods of sitting at a desk and working on a computer. + Must be able to lift up to 15 pounds at a time. + Must have a stable internet connection. WORK ENVIRONMENT This role is a remote position. POSITION TYPE/ EXPECTED HOURS OF WORK Full-time/Exempt – This is a salaried position SALARY Based on Experience; Up to $75k annually EMPLOYEE BENEFITS We offer competitive salaries and benefits here at BeneLynk, as we truly value our employees and the amazing work that they do each day. Please see below for a list of some of our awesome employee benefits: + Medical, Dental, Vision and Employee Assistant Program Benefits + 401K Match + 15 Paid Days Annually + Excellent Growth & Advancement Opportunities EMPLOYEE PERKS Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience. + Monthly Company Town Hall Events: We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more! + Monthly Internal Mental Health Newsletters: Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter. + Monthly Streaming Services Perk: Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have. + Tickets at Work Perk: Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk! + Monthly Lunch & Learn Events: Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up! + Monthly Bene-Verse Events: We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more! EEO STATEMENT At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law. It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team at HR@BeneLynk.com. E-VERIFY BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.   ***Offer of employment is contingent upon the results of a required background and drug screening.***