Kforce has a client in need of a Business Analyst in Boston, MA. Responsibilities: * Work with various stakeholders, and application owners to solicit, review, analyze, define, and document overall business/technical requirements * Support Applications Operations initiatives in the development of work plans, estimates, and timelines * Gather and document workflow, high-level and detailed gap analysis, and sometimes business and technical requirements by guiding stakeholders through their workflow processes * Maintain and manage current state and future state documentation, help build run books to operationalize current implementation * Develop use case scenarios for the user acceptance testing process * Work with IT Operations (Application Operations, Desktop, Server, and Network Teams) to obtain an understanding of products and the documentation requirements * Document process workflows and update existing ones as needed * Update and improve on existing documentation as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation * Edit technical specifications and requirements to improve quality and clarity of the documentation * Ensure technical information is well structured and flows well through documents * Determine any duplication and/or what documents can be combined * Create user documentation for a variety of systems, including how-to guides, troubleshooting procedures and instruction manual for various audience comprehension * Identify business processes, and design solutions to solve business problems; The candidate will analyze business and user needs, and document specifications to meet those needs, identify data collection strategies to expand and populate various systems * Develop technical solution documentation and guidelines, business requirement documents for SharePoint and M365 platform projects * Create Adobe Forms based on business requirements