Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:
Receive, process, present data and information regarding our weekly Infrastructure Service Requests.
Complete Description:  
Responsible for gathering business and technical requirements during the client kick off meetings.  Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.Ability to obtain and report business and technical requirementsFacilitate review sessions to discuss projectsExcellent customer and communication service skillsWork with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and VideoDisseminate information effectively to all teams, customers and technical managersUnderstand a large and complex network environment.
SkillRequired / DesiredAmountof ExperienceBachelors DegreeRequired  Organization and Prioritization SkillsRequired4YearsComunication and Interpersonal SkillsRequired4YearsExperience working with multiple agencies in an enterprise settingHighly desired4YearsExperience with multiple network platformsHighly desired4YearsExperience working with multiple network lines of serviceHighly desired4YearsExperience working within a Telecommunications environmentRequired1YearsExperience in Customer ServiceRequired4YearsExperience working with ChangePointRequired1YearsExperience working with Microsoft ProjectRequired1YearsExperience coordinating telecommunication requirements for new projectsRequired1YearsExperience conducting project reviews of completed project and ensuring accuracyRequired1Years