Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  Receive, process, present data and information regarding our weekly Infrastructure Service Requests 
Complete Description:  Responsible for gathering business and technical requirements during the client kick off meetings.  Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
? Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business              processes and determine best process and IT solution integration.? Ability to obtain and report business and technical requirements? Facilitate review sessions to discuss projects? Excellent customer and communication service skills? Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video? Disseminate information effectively to all teams, customers and technical managers? Understand a large and complex network environment

SkillRequired / DesiredAmountof ExperienceBachelors DegreeRequired  Organization SkillsRequired3YearsComunication SkillsRequired3YearsExperience in a large enterprise settingHighly desired1YearsExperience with multiple network platformsHighly desired1YearsExperience working with multiple network lines of serviceHighly desired1YearsExperience working within a Telecommunications environmentHighly desired1YearsExperience in Customer ServiceRequired3YearsExperience working with ChangePointRequired2YearsExperience working with Microsoft ProjectRequired2Years