Job Description Day to Day: Collaborate with IT and Development teams to implement and maintain Symitar functions throughout the credit union. These tasks help ensure that the Symitar platform is effectively utilized to support the credit unions operations and strategic goals. Tasks: Requirements Gathering: - Gather and document business requirements to facilitate clear communication between technical and non-technical stakeholders. Project Support: - Assist project managers with task execution, including meeting facilitation, resource follow-ups, and coordination with Subject Matter Experts (SMEs). System Configuration: - Configuring the Symitar platform to align with the specific requirements of the credit union, including setting up accounts, processing rules, and workflows. Documentation: - Develop and maintain project documentation, such as business requirements, use cases, and workflow diagrams, leading to a reduction in development cycle time. Testing and Quality Assurance: - Developing and executing test plans to ensure the system functions correctly and meets the specified requirements. Process Improvement: - Continuously evaluating and improving business processes to enhance efficiency and effectiveness. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Business Analysis: - Conduct requirements gathering, process modeling, and data analysis to support business needs. IT Service Management: - Apply ITIL principles to manage IT services effectively. - Jira Administration experience- Making custom templates - QA and UAT Testing Exp - Troubleshooting and testing multiple systems Symitar - Credit Union Platform null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.