The Business Systems Analyst will be responsible for the ongoing production and development of Service Management for a defined Application Portfolio, ensuring stable and reliable service delivery to stakeholders, and functioning as the primary interface for day-to-day and operational issues.

 
Specific duties include, but are not limited to:

Prepare and deliver reports, recommendations, and/or alternatives
that address existing trouble areas or potential optimizations in
operating systems across the organization.

Create system design proposals with consideration of business
process improvements, and ensure proper configuration in the system.

Collaborate and coordinate with third party system provider(s), and
research new features, software upgrades, production problems and
resolutions.

Ensure compatibility and interoperability of in-house computing
systems.

Evaluate documented resolutions and analyze trends for ways to
prevent repeated future problems.

Collaborate with Senior Analyst to review operational data and assist
in data reporting issues with operational leads, strategic analytics, and
IT database teams.

Create systems models, specifications, diagrams, and charts to
provide direction to system programmers as needed.

Provide production support by working with the company’s Service
Desk team and VAR/ASP to insure service restoration, while insuring
the proper documentation of problem events is captured; perform root
cause analysis, problem/defect resolution, and implementation of
corrective measures.

Coordinate and perform in-depth tests, including end-user reviews, for
modified and new systems, and other post-implementation support.

Provide orientation and training to end users for all modified and new
systems.

Acquisition and Deployment:

Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.

Conduct research on software and hardware products to justify recommendations and support purchasing efforts.

Support cost-benefit and return on investment analyses for proposed systems to aid leadership in making implementation decisions.

Participation in strategy and planning sessions with business stakeholders
and IT Leaders:

Support meetings with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and to identify and resolve systems issues.

Participate in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.

Other duties as assigned.

Position Requirements:

Bachelor's Degree or Equivalent Experience.

3+ years of IT Service Desk or Field Services Experience.

Strong business acumen and judgment, innate problem solving skills, and an intense
willingness to learn new business processes and technologies.

A keen focus on high quality application performance troubleshooting and root cause
analysis.

Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

Strong knowledge of the Imagine Billing software platform.

Preferred

Experience in Healthcare industry.

Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.

Experience in business process improvement methodology and implementation.

Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.

Project management skills.

Physical Requirements:

Standard office environment.

More than 50% of the time:

Sit, stand, walk.

Repetitive movement of hands, arms and legs.

See, speak and hear to be able to communicate with patients.

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Less than 50% of the time:

Stoop, kneel or crawl.

Climb and balance.

Carry and lift 10-20 lbs.

Residents living in CA, WA, Jersey City, NJ, NY, and CO click here to view pay range information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.