There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Business Analyst will link our information technology capacity and business objectives by supporting and ensuring the successful completion of our software products features analytical, building, testing, and deployment tasks. The primary goal is to contribute to the efficiency and effectiveness of our business operations by enhancing the quality of IT products and services, analyzing and designing business processes, and performing needs assessments in collaboration with the project team. This role demands an understanding of both the business and the technology to facilitate communication and enable the design of solutions that meet and exceed our business needs.

Business Process Analysis:Conduct in-depth analysis of existing business processes to identify efficiency gains and areas for improvementMap out current and future state processes, providing a clear vision for potential enhancementsData Analysis and Reporting:Gather and interpret complex data sets to identify trends, forecast outcomes, and support decision-makingDevelop and maintain reports, dashboards, and metrics to monitor business performanceRequirements Gathering and Solution Development:Work closely with stakeholders to understand and translate business needs into detailed requirementsDesign and propose business solutions that align with strategic objectives and improve operationsProject Management:Lead and manage projects from inception to completion, ensuring deliverables meet quality standards and business expectationsMonitor project progress, resolve issues, and make adjustments as necessary to stay on trackStakeholder Communication and Presentation:Communicate effectively with team members, management, and external partners to align on business goals and initiativesPrepare and deliver presentations that summarize findings and recommendations clearly and persuasivelyCross-Functional Collaboration:Facilitate collaboration between business units, technology, and support teams to ensure cohesive efforts and successful outcomesAct as a bridge between technical and non-technical stakeholders, ensuring mutual understanding and cooperationContinuous Improvement:Proactively seek out opportunities for process optimization and innovation within the businessImplement best practices and stay abreast of industry trends to drive continuous improvement

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Business Analyst will link our information technology capacity and business objectives by supporting and ensuring the successful completion of our software products features analytical, building, testing, and deployment tasks. The primary goal is to contribute to the efficiency and effectiveness of our business operations by enhancing the quality of IT products and services, analyzing and designing business processes, and performing needs assessments in collaboration with the project team. This role demands an understanding of both the business and the technology to facilitate communication and enable the design of solutions that meet and exceed our business needs.

Business Process Analysis:Conduct in-depth analysis of existing business processes to identify efficiency gains and areas for improvementMap out current and future state processes, providing a clear vision for potential enhancementsData Analysis and Reporting:Gather and interpret complex data sets to identify trends, forecast outcomes, and support decision-makingDevelop and maintain reports, dashboards, and metrics to monitor business performanceRequirements Gathering and Solution Development:Work closely with stakeholders to understand and translate business needs into detailed requirementsDesign and propose business solutions that align with strategic objectives and improve operationsProject Management:Lead and manage projects from inception to completion, ensuring deliverables meet quality standards and business expectationsMonitor project progress, resolve issues, and make adjustments as necessary to stay on trackStakeholder Communication and Presentation:Communicate effectively with team members, management, and external partners to align on business goals and initiativesPrepare and deliver presentations that summarize findings and recommendations clearly and persuasivelyCross-Functional Collaboration:Facilitate collaboration between business units, technology, and support teams to ensure cohesive efforts and successful outcomesAct as a bridge between technical and non-technical stakeholders, ensuring mutual understanding and cooperationContinuous Improvement:Proactively seek out opportunities for process optimization and innovation within the businessImplement best practices and stay abreast of industry trends to drive continuous improvement

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications): Bachelors degree in Business Administration, Finance, Economics, or related field3 years of related experience or successful completion of United DT Early Career Digital Leadership Program (ECDLP)Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyProficiency in data analysis tools and software (e.g., SQL, Excel, Tableau)Superb communication and interpersonal skills, with the ability to interact at all levels of the organizationExperience in project management and business process re-engineeringAbility to work independently and with others to resolve complex business issuesProven proficiency with Microsoft Excel and PowerPointMust be a team focused individualMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Masters degreeAirline experienceWhat’s needed to succeed (Minimum Qualifications): Bachelors degree in Business Administration, Finance, Economics, or related field3 years of related experience or successful completion of United DT Early Career Digital Leadership Program (ECDLP)Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyProficiency in data analysis tools and software (e.g., SQL, Excel, Tableau)Superb communication and interpersonal skills, with the ability to interact at all levels of the organizationExperience in project management and business process re-engineeringAbility to work independently and with others to resolve complex business issuesProven proficiency with Microsoft Excel and PowerPointMust be a team focused individualMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Masters degreeAirline experience