We are seeking a highly motivated and customer-focused Travel System Business Analyst to provide Tier-1 support for our ATF customer. In this role, you will be responsible for assisting travelers in navigating the E2 Travel system, answering inquiries via phone, email, and walk-ins, and ensuring a seamless travel experience. The successful candidate will possess a solid understanding of the E2 Travel System, Federal Travel Regulation, exceptional communication skills, and the ability to troubleshoot and resolve issues efficiently.
This position is located in our Washington, DC office; however, a hybrid working model is acceptable.
• Utilize your in-depth knowledge of the E2 Travel system to guide travelers in creating trips, generating authorizations, processing vouchers, and utilizing split pay functionality.
• Answer phone calls, respond to email inquiries, and assist walk-in travelers with E2 Travel system-related questions and issues.
• Create comprehensive step-by-step guides to facilitate users' understanding of the E2 Travel system and its features.
• Conduct live demos to showcase the various functions of the E2 Travel system, including trip creation, authorization submission, voucher processing, and split pay management.
• Advise travelers on completing authorizations and submitting travel vouchers within the E2 Travel system while adhering to agency travel policies.
• Provide expertise in all aspects of the Federal Travel Regulation and agency-specific travel policies to ensure travelers are well-informed and compliant.
• Troubleshoot and resolve issues related to rejected E2 documents from UFMS (Unified Financial Management
• Minimum 3 years’ experience required demonstrating expertise in the E2 Travel system, including a thorough understanding of its features and functionalities.
• Strong familiarity with the Federal Travel Regulation and agency travel policies.
• Proven ability to create detailed step-by-step guides for using the E2 Travel system.
• Experience conducting live demos to showcase software functionality.
• Outstanding customer service and communication skills.
• Analytical mindset with the ability to troubleshoot and resolve issues effectively.
• Attention to detail and a commitment to accuracy in trip and transaction processing.
• Strong organizational skills to maintain a comprehensive database of documents and resources.
• Ability to communicate well and effectively face-to-face, by phone and email with clients and colleagues
Desired qualifications/non-essential skills required:
• Knowledge of ServiceNow
• Knowledge of Momentum ERP product or similar ERP product
• Understanding of Government Finance processes and principles.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $150,800.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
Due to the nature of this government contract, US Citizenship is required.
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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.