**Introduction** Are you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions. **Your role and responsibilities** As a Business Analyst (BA) you will serve as a liaison between stakeholders in order to define and document business requirements and recommend solutions that deliver value. You will play a significant role on eliciting, analyzing, and validating requirements to enable effective decision-making and ensure successful implementation of business changes for IBM’s clients. **Required technical and professional expertise** Key Responsibilities: Requirements Elicitation and Analysis: * Collaborate with stakeholders to identify and document business needs, objectives, and requirements. * Use techniques such as interviews, workshops, surveys, and document analysis to gather information. * Conduct current state analysis and define the desired future state. * Manage and prioritize requirements to ensure alignment with business goals. Change Management and Strategy Analysis: * Assess the impact of proposed changes and develop strategies for implementation. * Support organizational readiness and stakeholder adoption of changes. * Contribute to the development of business cases, including cost-benefit analysis. Solution Assessment and Validation: * Evaluate and recommend solutions that meet stakeholder needs. * Validate solutions to ensure they meet business and stakeholder requirements. * Support solution implementation and resolve any arising issues. Stakeholder Engagement and Communication: * Build strong relationships with stakeholders across the organization. * Facilitate effective communication between business and technical teams. * Document and present findings, requirements, and proposed solutions in a clear and concise manner. Business Process Improvement: * Analyze and model business processes to identify opportunities for improvement. * Collaborate with stakeholders to redesign processes and implement changes. * Measure and evaluate the performance of implemented solutions. **Preferred technical and professional experience** Education and Experience: * Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field * A minimum of 5 years experience as a Business Analyst * Experience with Agile/Scrum methodologies * Project experience - participation in end-to-end project lifecycles, from requirements gathering to implementation and post-deployment support * Knowledge of operations, regulations and trends in transportation industry (Optional) * Experience working with logistics platforms such as TMS (Optional) Core Competencies: * Excellent communication and writing abilities in English * Strong analytical and problem-solving skills with attention to detail * Capable of synthesizing information, evaluating options and recommending sound decisions * Ability to align business analysis efforts with strategic goals and objectives. * Proficiency in requirements elicitation and documentation tools such as JIRA, Confluence or similar platforms * Experience with modelling techniques such as use case diagrams, process flowcharts, data flows etc. * Knowledge of tools like Miro, Lucidchart or equivalent * Adept at facilitating workshops, meetings and presentations with diverse stakeholders. * Ability to anticipate challenges and proactitvely address risks.