At Amazon, we are working to be the earth's most customer-centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history.

We are looking for a Business analyst to join our Worldwide Capacity Planning team (WWCP). Our team optimizes capacity across operations sites that help minimize customer wait time and variable costs.

The ideal candidate will possess an analytical mindset who will build a reporting infrastructure to support this organization. They will work closely with stakeholders to understand requirements and create visualizations/ analytical solutions/ reports that help achieve those needs


Key job responsibilities
- Work closely with business stakeholders to understanding their reporting requirements
- Understands business to suggest improvements on the requirements shared by business POCs
- Utilize analytical and statistical tools to create insights/ data visualizations which can be utilized by business POCs to drive right actions
- Work closely with data engineering teams to understand data pipelines and efficient usage of metrics
- Explore opportunities to leverage AI/ LLM which help summarize insights



A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan


About the team
Worldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.