Description We are on the lookout for a Business Analyst to join our team in Columbus, Ohio. This role is pivotal in leading the migration from four legacy systems to our new Project Management software. The successful candidate will be instrumental in bridging the gap between our IT capacities and business objectives. Responsibilities: • Lead the transition from four legacy systems to our new Project Management software. • Utilize Atlassian Jira, CRM, Microsoft Excel, and Microsoft Word to optimize business processes. • Conduct AB Testing and Agile Scrum methodologies to improve system functionality. • Perform Gap Analysis to identify opportunities for process improvement. • Generate Business Requirement Documents to clearly communicate the needs and expectations of the business. • Administer claims and ensure procedural compliance. • Collaborate with various stakeholders to understand and document business processes and requirements. • Track and monitor customer accounts, ensuring appropriate actions are taken when necessary. • Handle customer inquiries and resolve any issues promptly and professionally. Requirements • Proficiency in Atlassian Jira is required • Familiarity with CRM systems is necessary • Ability to perform Gap Analysis effectively • Advanced skills in Microsoft Excel are a must • Competency in Microsoft Word is essential • Experience in AB Testing is needed • Understanding of Agile Scrum methodologies is crucial • Knowledge of Business Process Functions is required • Ability to draft Business Requirement Document efficiently • Experience in Claim Administration is desirable Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .