Develop business case to help clients transform business values and optimize costsFacilitate workshops and conduct client interviews for both technical and business teams to identify pain points and requirementsDocument current business processes and use cases, providing recommendation for future operational scenariosCapture, analyse and document business requirements from clientsFacilitate clients and technical teams to identify business problems and develop a solution that best fit the business caseEvaluate and understand functional impacts from front-to-back to address all impacted applicationSupport QA activities including system integration and user acceptance testing