Description ESSENTIAL DUTIES The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. • Works with business partners within one or more business processes to align technology solutions with business strategies. • Serves as IT Team member Supports one or more moderately complex business processes. • Establishes and maintains liaison relationship with business partners and IT Organization to provide effective technical solutions. • Seeks opportunities to improve and deepen relationship between IT Organization and business partners. • Conducts data gathering and analysis to understand business strategy requirements. • May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction. • Provides input from a business and IT perspective. • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options. • Develops, writes, and communicates business requirements such as the business environment, business vision, business rules, risks, and information pertinent to the stakeholder. • Builds use cases to identify functional requirements to satisfy business needs. • May analyze client operations to understand their strengths and weaknesses to determine opportunities for improvements. • Documents current business processes and models. • May assist in the business process redesign. • Provides assistance in business case development (i.e., research, data collection). • Develops user test cases and validates test results during testing. • May investigate, resolve, and escalate problems and develop recommendations for resolution. • Identifies need for technical assistance to help in problem resolution and escalates issues as appropriate. • Keeps clients informed of problems, issues, and resolutions. • Analyzes performance metrics to ensure client satisfaction. • Ensures IT solutions meet client needs. Requirements Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, Microsoft Word, AB Testing, Agile Scrum, Business Process Functions, Business Requirement Document, Claim Administration Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .