Full Time Contract Title: Business Analyst Location: On site Guaynabo, Puerto Rico (Depending on the candidate it may be considered hybrid) Length of Contract: 6+ months Company Description: Our client is a leading and trusted provider of comprehensive insurance solutions in Puerto Rico and the broader Caribbean region. With a rich history and a strong commitment to customer satisfaction, they offer a diverse portfolio of insurance products, including Home, Auto, Life, Business, and various financial services. As we continue to innovate and enhance its operations, we are seeking a dynamic Business Analyst to play a crucial role in driving our success. Position Description: As a Business Analyst you will be a key liaison between our business stakeholders and technology teams, translating business needs into actionable solutions. You will leverage your analytical skills and insurance industry knowledge to optimize processes, improve efficiency, and support strategic initiatives. Responsibilities + Requirements Gathering: + Eliciting, documenting, and analyzing business requirements from stakeholders. + Conducting interviews, workshops, and surveys to understand business processes and challenges. + Process Analysis and Improvement: + Analyzing existing business processes to identify inefficiencies and areas for improvement. + Developing process flow diagrams and other documentation to visualize and communicate process changes. + Data Analysis: + Analyzing data to identify trends, patterns, and insights that can inform business decisions. + Creating reports and presentations to communicate findings to stakeholders. + Systems Analysis: + Collaborating with IT teams to define system requirements and ensure that solutions meet business needs. + Participating in system testing and implementation. + Project Management Support: + Assisting project managers in planning, executing, and monitoring projects. + Creating and maintaining project documentation. + Insurance Industry Specifics: + Understanding insurance products, regulations, and industry trends. + Analyzing insurance policy data, claims data, and other relevant information. + Supporting the development and implementation of new insurance products and services. Qualifications: + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Proficiency in business analysis tools and techniques. + Knowledge of SQL and data analysis tools. + Familiarity with insurance industry concepts and terminology. + Ability to work effectively in a team environment. + Bilingual proficiency in English and Spanish is highly preferred. Education and Certifications + Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Technology) preferred. + Minimum of four (4) years of professional experience in computer sciences, data analysis, reporting, data management, or technology support, preferably within the insurance industry in Puerto Rico. Equal Opportunity Statement: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices. Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. About RCM: RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace including . RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.