Description We are offering an exciting opportunity for a Business Analyst to join our team in Hartford, Connecticut. In this role, you will be an integral part of our team, working closely with business units to support and enhance the use and functionality of our ERP system. You will be expected to provide both routine and strategic support, guiding users through process design, system changes, and maximizing the use of the ERP system. Responsibilities: • Act as the primary Business Analyst for our business units using the ERP system, providing both daily and strategic support. • Collaborate directly with business users to understand and document their requirements, applying your knowledge and judgement to implement effective solutions. • Design, develop, implement, and support business processes and solutions using ERP and other technologies to ensure the business operates at high-quality, consistent standards. • Lead the development and support of user-facing ERP configurations, including Custom Objects, Crystal Reports, Saved Searches, and Lobbies. • Train business users on ERP Applications and other necessary processes. • Manage changes, take ownership and provide guidance for business testing when new ERP releases, critical fixes, and other changes are required. • Adhere to and advocate for strong SDLC practices within both the IT team and the business, ensuring that design specifications, testing, and documentation are completed for every project or activity. • Work with all IT support functions, including external vendors and service partners, to troubleshoot and resolve complex problems. • Be an engaged member of the IT team, providing top quality guidance and support to IT colleagues and business users, while establishing and maintaining good relationships to support effective collaboration. • Champion process improvement opportunities that will benefit the business proactively. Requirements • Minimum of 3 years of experience in a Business Analyst role • Proficient in using Atlassian Jira for project management • Experience in CRM usage and management • Ability to perform effective Gap Analysis • Advanced skills in Microsoft Excel and Microsoft Word • Familiarity with Agile Scrum methodologies • In-depth understanding of Business Process Functions • Demonstrated experience in preparing Business Requirement Documents • Proficient in Microsoft SQL for database management • Experience in creating Custom Reports • Knowledge in Crystal Reports for business reporting • Familiarity with ERP - Enterprise Resource Planning systems Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .