Description Job Overview: The Digital Services Delivery department is developing innovative, customer-centric mobile applications for automotive products. We are seeking a Business Analyst to support the expansion of our digital solutions by collaborating with cross-functional teams—including software development, design, marketing, and customer support—to optimize user experience and drive product success. This position follows a hybrid work model, balancing onsite collaboration with remote flexibility. Key Responsibilities: Business & Technical Analysis: + Gather, analyze, and prioritize business and technical requirements from stakeholders. + Conduct interviews, workshops, and surveys to define comprehensive business needs. + Translate complex business processes into actionable requirements and user stories. + Map current ("as-is") and future-state ("to-be") process flows. + Manage and refine the product backlog using JIRA or similar tools. + Prepare test plans, execute UAT (User Acceptance Testing), and ensure high-quality releases. + Act as a liaison between business and IT teams to support system upgrades, enhancements, and maintenance. + Develop and maintain reports and dashboards to analyze platform performance and user impact. Stakeholder & Initiative Support: + Identify key stakeholders and establish clear communication flows. + Collaborate with Product Owners to assess cross-team dependencies and business impacts. + Present key findings, insights, and recommendations to leadership and stakeholders. + Analyze business operations to identify opportunities for process automation and optimization. + Assist in project governance activities and support transition from project implementation to production support. Agile Methodologies: + Participate in Agile workflow activities such as Sprint Reviews, Sprint Planning, and Retrospectives. + Contribute to the department’s Agile transformation, promoting best practices and process improvements. Department Support: + Assist in business plan development, reporting, and budget tracking. + Support compliance initiatives related to customer data privacy and governance. + Manage multiple projects, sometimes serving as a project leader. Requirements Requirements & Qualifications: Education & Experience: + Bachelor’s degree or equivalent professional experience with relevant subject matter training. + 2–3 years of experience as a Business Analyst, preferably within digital products or mobile applications. + Experience with Agile methodologies and tools like JIRA is a plus. Must-Have Skills & Competencies: + Strong business process analysis, requirement gathering, and documentation skills. + Experience managing user stories, acceptance criteria, and product backlog. + Ability to self-manage, prioritize tasks, and collaborate across technical and non-technical teams. + Strong problem-solving skills with a focus on customer experience. + Knowledge of UAT, system testing, and release management. + Excellent verbal and written communication skills for stakeholder presentations, business cases, and reporting. + Ability to manage medium to large projects/initiatives and support extra-large projects as needed. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .