Description We're looking for someone from a customer service background with experience mitigating losses through accuracy and adherence with mortgage insurance policies and procedures, internal controls and regulatory guidelines. This person will be responsible for reviewing and decisioning workout files and providing Mortgage Insurer decision to Mortgage Servicers. They will manages all aspects of customer service to include: Responding promptly to customer inquiries through various channels, obtain and evaluate all relevant information to handle customer requests both internal and external, and troubleshooting customer problems of varying degrees and complexity. Must have strong interpersonal, customer service and communication skills. RESPONSIBILITIES: • Conduct loan level reviews to ensure Mortgage Servicer compliance with servicing requirements. • Handle multiple loan workout products on mortgage-insured loans as governed by departmental, legal and investor guidelines. • Minimizes company loss from foreclosure using both retention and liquidation loss mitigation options • Accurately underwrites the borrower financial information to determine eligibility under applicable guidelines. • Addresses any Mortgage Servicer questions or issues. Handles escalated files appropriately by providing an articulate and complete response • Develops a good understanding of the loss mitigation departments’ policies and procedures • Develops a good understanding and working knowledge of various computer-based programs and common business software • Provide department phone coverage and escalates calls to the appropriate team members as may be applicable • Executes recovery processes. Reviews and prepares all accounts and prepares monthly report. • Maintain relationships with and provide appropriate recovery documents to third party collection vendors per Service Level Agreement (SLA). • Administration of custom cost reduction processes. • Conduct Servicer performance touch points and follow up • Performs other duties, and projects as assigned Skills loss mitigation, mortgage lending, troubleshooting, customer service, negotiation skills, lending software systems, phone support Additional Skills & Qualifications BASIC QUALIFICATIONS: • Minimum of one year of Loss Mitigation experience with an established mortgage insurer or mortgage banking organization. We will consider other relevant or similar experience. • High school diploma (required) • Proficient computer skills • Strong analytic and analysis skills • Strong negotiation skills • Organization and attention to detail • Familiarity with lending-related terminology and processes, especially related to mortgage delinquency. • The ability to safeguard confidential customer and company information. • The ability to follow instructions but work with minimal direct supervision. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.