Who we are looking for

Global Billing Operations (GBO) produces invoices for State Street clients across the globe on an extensive range of products and services. In this role, you will provide support and oversight to assigned clients by effectively interacting with Client Services, Relationship Management and GBO team members. Responsibilities include providing regular update meetings, billing status and metrics, working through change management processes, coordinating billing initiatives with the GBO billing production teams, and escalating effectively to ensure billing continues timely. Understanding how to effectively manage Client Services and Relationship Management requests by providing appropriate and timely messaging and follow-through is critical to the individual’s success in this role.

Why this role is important to us

In addition, the Billing Transformation Program (BTP) within Global Billing Operations (GBO) is a strategic initiative within the corporation impacting every business unit and geography.

The Business Analyst role will support fee schedule conversion events from legacy billing platforms to the new Oracle Revenue Management Billing (ORMB) platform for IS Americas clients. The successful candidate must be a team player, results oriented and willing to assist and lead in resolving reconciliation related initiatives, analyze fee schedule billable items and support internal communication routines.

Education & Preferred Qualifications

Seven plus years’ experience in the financial services industry

Provide outstanding service through collaboration, communicate effectively within immediate team, Client Service/Relationship Management, and GBO billing production teams.

Ability to solve problems, develop alternative approaches, and resolve conflicts.

Provide proactive communication and collaboration with business teams to analyze information needs, service levels, and functional requirements, as required.

Take ownership and initiative, ensuring accuracy and quality in all deliverables.

Develop, model, and analyze business processes. Assist the business in identifying ways to maximize operational efficiencies, quality, and compliance.

Assist with test planning, prepare documentation to support test execution. Engage business in test events and conversion validation processes.

Proficiency in PC based software and communication facilities (Windows, MS Word, PowerPoint, Excel, SharePoint, Outlook etc.)

Interaction Management Tool (IMT)

Experience and Skills - Desired

Experience and exposure reviewing fee schedules, billing processes, billing solutions implementations and Invoice Distribution.

Experience in conversion and migration activities involving client deliverables and processes.

Engagement in data conversion mapping and testing preferred.

Understanding of the Financial Services and banking industries preferred

Bachelor’s degree

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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