Overview The Regulatory Relations team partners with stakeholders across the bank to provide guidance and assistance with regulatory interactions and serves as the central point of contact with FCB’s primary regulators. The Business Analyst II provides operational and analytical support to the Regulatory Relations team and recommends/implements solutions to enhance efficiency. This position analyzes data related to operational processes, systems and tools to identify and report on trends. The Business Analyst II also assists with special projects and routine reporting, including generating status updates and other documentation as needed to facilitate Regulatory Relations goals. Responsibilities Operational Support - Performs various operational tasks by responding to inquiries, identifying solutions to improve efficiency and implementing solutions. Serves as initial point of contact for support of assigned operational processes, systems and tools, coordinating communication and requests between relevant stakeholders. Involves data entry. May assist with special projects. Analysis & Reporting - Sources, compiles, and interprets data to identify and report on trends. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Contributes to production of reports. Conveys patterns and identifies opportunities for process improvements. Documentation – Develops and tracks metrics and status updates. Updates information in tools ensuring adherence to department protocols and procedures. Handles standard documentation associated with daily activities which may include creating and reviewing materials with accuracy and completeness. May assist in documentation preparation or periodic audit. Product Proficiency - Provides knowledge in assigned areas of work to wider business unit or users which may involve creating educational or operational materials. Communication - Collaborates effectively and maintains open and positive communication when receiving, responding to, and coordinating internal and external stakeholder correspondence. Qualifications Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics