Discovery – Health Systems

Business Analyst (Intermediate)

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Systems

The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development. 

Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements.

Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

Areas of responsibility may include but not limited to Business Cases

 Act as a consultant to the client on the application. Participate in client planning forums and advise on solutions. Challenge the business in their thinking, especially to understand the intent of the business requirement.  Assist business to articulate the benefits they wish to realize with the solution. Pursue enquiries with clients to understand the "why" rather than the "what" of the business request.  Facilitating the development of a Business Case.

Customer Requirements Specification (CRS) Follow a structured process to listen to, understand and document client requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information. Following up with clients to clear up ambiguity and possible misunderstanding. Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents). Ensuring alignment between the Business Case and the CRS.  Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussion. Obtain sign-off on CRS.  Product Requirements Specification (PRS) Design and validate the functional solution. This involves interpreting the CRS into a set of Functional Requirements Specifications (PRS). Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered. Identify stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Dev Manager, Architect, Snr BA). Identify and Involve other teams and domains that must be integrated to for the solution to work. Build & demonstrate GUI prototypes, to validate the designs. Perform modelling & build data models that simulate the solution. Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS. Validate the PRS and Test Basket with the client and stakeholders and obtain sign-off. Solution Proposal

    Review the approved CRS and PRS with the development team. If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed. Answer queries from the development team on business or functional aspects of the required solution. Defend the client business requirements.

Project Documentation Perform Project Management activities. Provide updates to project schedules. Maintain and update the scheduling system. Coordinate work activities between the client and development team (e.g. scheduling JAD sessions). Maintain project documentation. Provide input to technical design, and liaise between the client and the technical team. Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery. Manage and prevent scope creep. If required, conduct a Post Implementation Review (PIR). Test Basket

 Once developers have completed unit testing, test the solution by applying the test basket. Record test results and log bugs/issues back to development team, with appropriate documentation and commentary as per the test procedure. Log change controls. Once business (super users) proceed to UAT, handle client queries and do analysis on errors (if required). Refer errors back to development team, and maintain logging and documentation aspects, and obtain client sign-off.

Release Notes and Training Material

 Update and publish release notes related to the current system changes implemented, and notify impacted parties. Assist trainers with queries or release notes. Present initiation papers to other teams at the Channel Forums. Develop procedure manuals for the system (for use by development team). Maintain and update the CRS and PRS with any added content. Upload CRS, PRS and TS to the SharePoint server, and load links into the scheduling system. Keep status updated. Check documents in and out of system. During go-live, perform live monitoring of the new system. If required, make configuration settings/updates, version number changes, workflow and configuration table changes.

Query Reporting

 Respond to incidents escalated by the Incidents team, log issues in the appropriate issues logging system, conduct preliminary analysis on issues, provide reporting to Dev Manager or PM on project activities and status.

Service Level Agreements Agree required support functions with business prior to go live, and document in SLA. During go-live; provide end user support if required, be on standby for possible client issues, provide ad-hoc "walk through" support on site with clients, participate in the resolution of serious errors by implementing emergency changes, provide assistance when presentations are done to external clients (e.g. Brokers). Guidelines, Standards and Reference

 Participate in internal forums such as Business Analysts Work Group and lead work streams. Conduct training with own team, take reusability into account when designing client solutions, submit EA Proposal forms.

Requirements Validation Report

 Review the requirements specifications from Junior BAs. Identify gaps, inconsistencies, and nonadherence to methodology/template standards. Submit a validation report and address issues identified.

Personal Attributes and Skills Behavioural skills

 Customer service orientation, results orientation, conflict resolution, negotiation skills, time management, professional communication (written, verbal, presenting and listening), creativeness, innovation, stress management, assertiveness, tenacity. 

Technical Skills

 Project management, SQL queries, business writing skills, presentation and facilitation skills, solution architecture, process mapping, entity diagram mapping, software testing pack design, functional testing. 

Education and Experience Informatics or relevant degree (Honours degree – beneficial) Advanced UML course, BPMN Course, PM training or qualification Minimum 2 years’ experience as a BA (beneficial is experienced in testing) Business experience and product knowledge is advantageous Knowledge of ITIL, CMMI, PCMM Technical knowledge of SQL, UML, XML, OO Knowledge of software architecture, facilitating JAD sessions, data modelling techniques, industry compliance and legislation.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.