Description We are in search of a dedicated Business Analyst IV (Contractor) to join our team based in Philadelphia, Pennsylvania. As a Business Analyst IV (Contractor), your primary role will be to create and manage documentation for various project stages, design processes, and define business requirements. You will be working on both single and multiple projects, creating new processes for product launches, and supporting ongoing roadmap items. Resource will be responsible to document artifacts that will be used for various stages of a project's life-cycle. Documentation supporting process design and business requirements will be a large portion of the role. Effort may be within a single project or across multiple projects. Create new process for new product launch and support in flight road map items Voice Products. Partner with product owners to identify document business and system requirements and processes for new product launches. - Serve as product process and system Subject Matter Expert. - Align with Order Management Tech Ops and Care implementation stakeholders to ensure product process and system requirements are aligned with business objectives and customer experience goals. - Own business requirements gathering and development for new product deployment - Support reviews of business process requirements and test plans to help clarify objectives during system development - Interface with business partners and stakeholders to drive and execute change management - Support system deployment by gathering/documenting/sharing user feedback - Document and communicate business requirements and process flows - Develop operation focused detailed process features and user stories - Participate in Joint Application Development JAD sessions with System Engineering SE resources - Review Business Requirements with Key Stakeholders and Project Managers to ensure that a Project scope and core request is fulfilling what the stakeholders have requested - Prepare status updates and communicate issues to leadership as needed - Includes analysis of business and user needs documentation of requirements and support of translation into proper system requirements specifications - Recommends course of action related to process and system impacts that may negatively affect internal or external customer experience - Based on stakeholder feedback finalize Business Requirements and update Process Flows to incorporate changes made to the standard Business Procedures - Supports the testing team and business users in validating that the programs meet the requirements - Consistent exercise of independent judgment and discretion in matters of significance - Regular consistent and punctual attendance - Must be able to work nights and weekends variable schedules as necessary - Other duties and responsibilities as assigned Requirements • Possess strong documentation skills for creating and maintaining technical and process documents. • Familiarity with various procedures related to business analysis and project management. • Ability to review and critique proposed changes to design, architecture, and data models. • Demonstrated leadership skills with the ability to guide and manage teams effectively. • Experience in the implementation of strategic plans and projects. • Capability to communicate and negotiate with stakeholders at all levels. • Proficiency in executing plans, from initiation to deployment and post-implementation review. • Consistent and punctual attendance to ensure smooth project flow. • Expertise in creating detailed specification documents for system requirements. • Strong understanding of change management principles and methodologies. • Experience in managing deployments, including coordinating teams and resolving issues. • Ability to develop comprehensive business requirement documents (BRDs). • Experience in collaborating with business partners across different departments. • Excellent voice communication skills for presenting and explaining project details. • Ability to develop and execute validation plans for ensuring project quality. • Familiarity with Maps API and its application in business contexts. • Ability to act as a subject matter expert in the field of business analysis. • Experience in creating and implementing test plans to ensure project success. • Understanding of business objectives and ability to align project goals accordingly. • Proficiency in translating complex technical concepts into understandable terms. • Experience in writing user stories to define requirements for any functionality. • Ability to work with business users to understand and document their workflow. • Experience in managing product launches, from planning to execution. • Knowledge of order management processes and systems. 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