Account Health Support is looking for a highly analytical and result-oriented Business Analyst Manager to help build/enhance support for Amazon sellers in a global contact center environment.

The ideal candidate works effectively in a cross-functional environment and is comfortable communicating with both technical and business stakeholders. This person uses data to guide decision-making, has strong business judgement, and can think creatively about new opportunities. This position will partner with program teams that enable operations and eliminating defects that lead to a negative policy experience for sellers. They will need to partner with global operations leads to align design, development, and maintenance of metrics, reporting, analysis and dashboards.


Key job responsibilities
Responsibilities of this position include:
• Hire, manage, and coach a team of Business Analysts.
• Strong leadership, vision and passion to build and drive a Business Analytics team to create changes in business partnerships, analytics, and metrics/reporting.
• Drive the design, development and implementation of our Operations analytics to provide stakeholders with structured access to data.
• Champion proper adoption of self-service analytic tools and reporting environments.
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and to drive key business decisions.

About the team
Account Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health and compliance concerns.