At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential. 

As a Business Analyst within our Merchant Services team, you will play a crucial role in providing business and project support, focusing on the functional areas of Merchant Services Operations. You will have the opportunity to work directly with senior operations management across various functional areas, providing executive communication support, creating presentations for senior leaders, and visualizing data to tell the story of our operational and business performance and strategies. In addition, you will collaborate with our leadership team and other key resources to gather valuable data and information to support critical business decisions. This role offers a unique opportunity to contribute to our team's success and to grow professionally within our organization.

Job responsibilities:

Analyze and obtain helpful and relevant data to support business needs. Collaborate with diverse audience to support location/function initiatives implementation. Track of key events throughout they year that impacted client experience and proactively calls out any events that will potential result to an escalation. Coordinate, collect, consolidate, and effectively communicate information necessary to support leadership teams as relates to operations management, distill complex ideas into simple, clear, and actionable messages for leadership.  Create executive business presentations to help leadership and management in forming a well-informed business decision. Collaborate with functional leads to develop strategies to achieve organization goals and deliver world class client and employee experience. Participate in special projects, pillar initiatives for Merchant Service as assigned. Communicate using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge.

Required qualifications, capabilities and skills:

Minimum of 3 years customer service experience,  Excellent skills with Microsoft suite (Excel, PowerPoint, SharePoint). Excellent interpersonal and organizational skills with proven, demonstrated ability to communicate with all levels of an organization (written, voice, and in person). Work with leaders to develop support business needs that will enable operational performance for BAU processes and strategic initiatives. Ability to gather data, structure and execute analysis and develop actionable recommendations. Demonstrated ability to manage tight delivery timelines, calmness under pressure and adapt to unexpected circumstances - capable of navigating in dynamic and complex environments. Must be self-directed with the ability to multi-task and keep a strong attention to detail. Experience with creating professional presentations and communication. Strong working knowledge of payment processing industry, Visa/MasterCard operating rules and regulations. Must be willing to work overnight & shifting schedules. Self-motivated, works well with minimal supervision, & performs well in a team environment

Preferred qualifications, capabilities and skills:

3+ years of relevant work experience with a preferred emphasis in a field such as Finance, Operations, or Business Management Preferred knowledge in using Alteryx and Tableau.