Organization Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.

Operations change teams within the Corporate & Investment Bank develop and manage innovative solutions to meet client and internal needs globally, deliver industry-leading capabilities to clients and operations teams, making it easy and convenient to do business with the firm.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

 

Job Description

This role is within the Operations Transformation, Design and Delivery team. This team is responsible for identifying and delivering end-to-end solutions within the Payments business with a client-centric approach. The team transform current state processes and technology platforms to carry out the following functions

Review the Cross Border Product offering and the wider Payments offering today Identify solutions that meet operational strategic goals and short-term needs Setup, design and deliver programs that implement those solutions Analyze workflows, interactions, requirements and data across teams and functions Coordinate across lines of business and functions to achieve high quality delivery

Working closely with Product, Operations and Technology teams, the team also defines work items to deliver the global FX Operations strategy, proposes and analyses enhancements and works with the delivery organization to deliver those enhancements. 

The position requires someone who can function successfully in a collaborative, fast-paced environment with diverse teams spread across multiple countries and timezones. Possessing strong analytical and communication skills, the candidate will deliver business requirements by understanding the needs of the client and those of operations teams and working with the delivery organization to build solutions to meet them.

The successful applicant will (but not be limited to):

Carry out business analysis, define and document business requirements for development and commercialization in order to meet FX business objectives Articulate and document process flows including customer interactions, operations intervention, end to end flows, data handoffs, etc. Understand client requirements, their usage of FX Products and prioritize and plan those requirements with product owner responsibility Ensure delivery of proposed changes by working closely with Product, technology and Service teams across timezones and geographies Understand risks to delivery plans and/or proposed solutions and propose mitigation options Analyze as-is and propose to-be processes, conduct gap analysis to determine degree of change from business initiatives Perform impact analysis and a thorough transition process to ensure that all impacted functional groups are informed of changes, their impact and target state models Carry out defect analysis, support production testing of changes and the prioritisation and exploration of alternative solutions Create regular reporting and scorecards for consumption by senior management and support the project management team with tracking and planning

 

Required Skills / Experience

5+ years of Product development, analysis and delivery experience within the financial services industry Deep understanding of the cross-currency (FX) and the broader Payments market Solid record of change delivery and business analysis in large scale transformation initiatives Ability to build partnerships and work in a collaborative environment Demonstrable analytical skills, problem solving skills, innovative and strategic solutioning skills Communication and presentation skills (written and verbal) able to clearly articulate business change/requirement across levels of stakeholders Organisational skills, meeting/workshop facilitation, time management and ability to manage several concurrent projects