Job Summary

Gathers requirements using a variety of techniques, including observation, interviews, surveys, questionnaires, and conducting focus groups. Analyzes, classifies and documents project scope and business requirements, and identifies and clarifies functional requirements using conceptual and logical processes. Serves as a bridge/translator between various teams, including the business, operations, IT, and external vendors. Works collaboratively with contact center operations leaders, design, development, QA, and production support staff to ensure business and functional requirements are properly documented, tested, piloted and executed.


Job ResponsibilitiesGathers and documents client requirements; helps identify desired results and provides an understanding of the opportunity or problem.Reviews high level test plans, business and system requirements based on quality assurance plans.Gathers and documents functional requirements from business requirements, including page specs and use cases where needed.Assists in scope definition and managing initiatives from definition through implementation, providing necessary updates and communications to stakeholders. Provides basic end-user support in post-deployment phases, and supports the assessment and evaluation feedback process to ensure that the requirements necessary to correct issues are addressed.Understands and identifies the correct resources to help define and validate both requirements and specifications.Helps identify opportunities for improving efficiency of application portfolio and associated business processes.Interfaces with stakeholders to answer routine application and requirements questions. Escalates the more complex questions, but follows up for resolution.Works with business owners and operations to review suggestions, system enhancements and production issues.About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.