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About The Role:Are you ready to make a significant impact on Singapore’s digital transformation journey? Join us as a Business Analyst, where your expertise in Salesforce (SFDC) will play a critical role in delivering innovative ICT solutions to advance Singapore’s vision of a Smart Nation.
Collaborate with a dynamic project team—including Product/Project Managers, Solution Architects, and Technical Services Consultants—to identify business needs, analyze challenges, and deploy tailored Salesforce solutions for citizens, businesses, and public officers.
What You'll Do Partner with business teams to identify citizen and business needs through user-centric approaches like service journeys and develop business cases. Collaborate with project teams to craft user stories, functional/technical specifications, and acceptance criteria, with a focus on Salesforce solutions. Evaluate and recommend technology solutions, ensuring alignment with GovTech’s technology directions, such as cloud-based systems and Salesforce best practices. Select and apply suitable development methodologies (e.g., Agile or Waterfall) in outsourced, co-sourced, or in-house environments. Plan and conduct testing, data conversion, and ensure successful deployment and adoption of Salesforce solutions. Analyze change impacts and drive continuous improvement to address evolving business needs. Work with support teams to address technical challenges during the Operations & Maintenance phase, especially within the Salesforce ecosystem. What We’re Looking For A Degree or Diploma in Computer Science, Information Systems, Infocomm Technology, Computer or Electronics Engineering, or related fields. At least 4 years of experience (Consultant role) or 7 years of experience (Senior Consultant role), including hands-on experience with Salesforce (SFDC). Participation in at least one full software or product development cycle, ideally using Agile methodologies, with significant involvement in Salesforce implementations. Proven expertise in business analysis, application solutioning, and design, with a strong focus on Salesforce functionality. Familiarity with Salesforce tools, modules, and integrations. Strong analytical, conceptualization, and problem-solving skills. Excellent communication skills—both verbal and written—with the ability to pitch ideas and influence stakeholders. A motivated and driven personality with a passion for learning and applying knowledge. Additional familiarity with areas such as Data Analytics, Agile Methodologies, Internet and Mobile Technologies, CRM, Knowledge Management, Service Design, or Cloud Solutioning is a bonus. Past development or consulting experience is advantageous.
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