Overview

As someone with expertise in the software development process, you are skilled at learning and documenting business workflows. You thrive on new challenges and pursue strong relationships with those you support. You understand that an in-depth knowledge of the business process leads to innovative solutions. You’ll contribute stories and ideas to the continuing development of our ServiceNow Platform as we reinvent the way in which business is conducted. Through this fast-growing platform, you will have a broad impact across Esri.

Responsibilities

Collaborate with colleagues to improve existing or create new business workflows Challenge assumptions to help drive innovative solutions Document colleague requests and issues as user stories Develop strong working relationships across Esri to enable effective communication Engage colleagues to develop effective reporting solutions that meet the needs of the organization Enable adoption of the ServiceNow platform leveraging digital adoption tools Initiate and document functional and acceptance testing during each sprint Requirements

2+ years of direct work experience as a business analyst supporting mission-critical business applications Proficient in active listening to accurately capture the details and nuances of requests and issues Skilled in transferring requests into clear and concise requirements, including the translation of technical language Capable of analyzing and documenting complex business processes Possess strong evaluation skills to assess user adoption gaps and improve engagement Facilitate meetings to engage colleagues about issues and requests Bachelor's in Computer Science, Information Systems, Computer Engineering or a related STEM field Recommended Qualifications

Exposure to the ServiceNow Platform Experience with reporting tools such as Power BI Familiar with the Agile/Scrum development process Master's in Computer Science, Information Systems, Computer Engineering or a related STEM field

#LI-TM1

#LI-Hybrid

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is$66,560-$99,840 USD About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Available in Redlands, CA Requisition ID 2024-1105