Business Analyst (ServiceNow)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking an experienced Business Analyst (ServiceNow) to assist in the interpretation of Human Resource Business and IT requirements for HR and IT staff supporting the Federal Protective Service (FPS) at Department of Homeland Security (DHS).


Responsibilities:

Analyze business and technical processes to formulate and develop new and modified business information processing systems.Coordinate with cross-functional teams to ascertain system requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user’s acceptance.Develop user stories based on project requirementsDevelop test plans, test scripts and other project deliverablesCoordinate and execute testing activitiesDevelop training materials and conduct training sessionsWrite and edit documents such as Procedural Manuals, Standard Operating Procedures, and Work Instructions.Support the preparation of required documentation and artifacts.Track risks and opportunities within assigned projects, including development and implementation of mitigation plans.Conduct Quality Reviews of documentation to identify improvements opportunities.Apply business concepts and theories to real-world decision making.Create and distribute project & operational reports as requested.Facilitate projects and coordinate with cross- functional teams to produce better business outcomes.Host and facilitate weekly/monthly project meetings.Coordinate with other Contractors to manage project tasks and deliverables

Qualifications:

Required: 

Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD).Bachelor’s degree or equivalent + 5 years with some supervisory experience.Experience working with stakeholders to develop user stories, acceptance criteria, test plans, user guides, and training materials for ServiceNow applications.Experience  assessing requirements and designing ServiceNow solutions, conducting and facilitating both integration and user acceptance testing as well as training sessionsStrong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, Project, and Visio.Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions.Ability to lead and facilitate requirements workshop meetings with government and contractor stakeholders.Understanding of LAN/WAN technologies and concepts.Understanding of Project Management methodologies.Ability to communicate clearly and effectively in interpersonal and written formats.Experience with Microsoft Project and VisioExperience implementing ServiceNow Human Resource Service Delivery, IT Service Management and IT Business Management SolutionsServiceNow System Administrator Certification

Desired:

ITILv3 or v4 Foundation’s certificationPrevious HR experienceExperience with data analysis and data modelling (Entity Relationships).Previous DHS or Federal Government experienceExperience with ServiceNow Customer Service Management, Workplace Service Delivery and Custom Applications

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$78,700 - $165,300

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.