Business Analytics Advisor
Fully Remote
Normal business hours

A Bachelors degree preferred, but not required. Experience working through challenges solo and in a group environment. Time management is a must. 

The Client Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Analytics Advisor will be responsible for creating a detailed business analysis, outlining problems, opportunities and solutions for their respective client group.

Responsibilities:
Using SQL to write queries to answer questions and perform ETL tasks to create datasets.
Utilizing Python libraries (scikit-learn, pandas, numpy) to conduct statistical analyses.
Communicating findings and coordinating with peers, leaders and business partners.
Using Business Intelligence tools to create self-service reporting for business partners.
Leading analytics-based projects and experiments.
Conducting self-driven data exploration and documentation of tables, schemas, and tests.
Using SQL to query data structures to help inform our business partners.
Examining and interpreting the data to Client the weaknesses and identify the root causes
Conducting hypothesis testing on business partners assumptions.
Completing ad hoc requests for business partners data needs.
Identifying and implementing automation to consolidate similar or repeated ad hoc requests.
Understanding business needs to better inform reporting and analytics duties.
Giving guidance on any recurring problems or issues
Completing proposals in cooperation and conjunction with experts on the subject (SME).
Refactoring reporting to enhance performance, provide deeper insight, and answer questions.
Updating project documents as well as status reports.

Qualifications:
8 years of relevant analytics experience
Experience as a Business Analytics Advisor is a plus.
Expertise in health insurance contact center operations.
Proficiency in Agile practices (Jira).
Proficiency with Structured Query Language.
Experience with a scripting language (Python, Powershell, VBA).
Experience with Big Data Platforms (Databricks, Hadoop, AWS).
Experience with Business Intelligence Software (Tableau, PowerBI, Looker, etc.)
Excellent verbal, written and interpersonal communication skills a must.
Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
Analytical mind with outstanding ability to collect and analyze data.