Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Global Solution Sales, GTM Programs, and Sales Plays organization is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $30B+. We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a Business Analytics Manager to help us further enhance and streamline our operational cadences, communications, and partnerships across the business.  

Reporting to the Senior Director, Strategic Initiatives and Planning, the Business Analytics Manager will play a pivotal role in working across our leadership team and with cross functional business partners to maximize time spent focused on growing the business for all ServiceNow Workflows. We are looking for a candidate who is a highly organized, collaborative, with a passion for driving efficiencies and elevating team culture. 

The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders seamlessly to enable successful business reviews, clear communications, and impactful internal and external events. If you’re looking to expand your proven experience in these areas to work within a diverse and driven global team, then we’d love to hear from you! 

Key Responsibilities: 

Clear accountability for setting up our organization-wide cadence and content management plan for success; directly contribute to CCO, GEO, STEP/BU, and other operational cadences and interlocks across functions Lead collaboration with our Workflow PMs and exec comms teams to create, manage, and execute internal and external stakeholder communications and event plans (e.g. Town Halls, SKO, Knowledge, etc.) Partner with sales operations to ensure our global and GEO teams have the right BI to act on; develop dashboard requirements that improve visibility into the performance of Emergent Workflows, strategic initiatives, and other priorities Drive continuous improvement of our pipeline and forecast processes, reviews, and communications; ensure we have the ability measure the impact of actions and course correct where needed quickly Lead specific initiatives or process improvements, partnering with cross-functional business partners such as other CoS teams, Global & GEO sales ops, finance, GTM Programs, Sales Plays, Operations, DT, Enablement, Change Management, HR, etc. Prepare executive level communications and presentations to outline performance insights, recommendations and outcomes Focus on team building and culture across the organization, as we pivot from building an organization in 2024 to optimizing our collective impact in 2025 This is a global role, requiring familiarity with differences across GEO and market maturity, while being able to connect across time zones with stakeholders from each GEO Minimal travel required (~10% or less) 

 

Qualifications

Work Experience 

6+ years of experience in Software/SaaS technology companies; prior experience across one or more of GTM planning, operations, communications, and strategic initiatives  Hands-on experience in a sales organization and deep understanding of go-to-market functions Proven experience across many or all these areas: sales cadences (e.g. pipeline & forecast reviews), sales plays, reporting, communications, change management, and enablement Evidence of having established programmatic efforts at scale that span across functions 

Mindset & Approach 

Strong operational mindset and relentless work ethic, with a focus on process improvement and efficiency Energized by a diverse set of priorities and requests; focused on listening to internal and external feedback and demands and finding ways to incrementally add value quickly Ability to keep multiple workstreams moving with clear expectations across dependent leaders and teams Strong passion for quality paired with agility to quickly adapt to new priorities 

Culture Fit 

“Hungry & Humble” with a “Win as a Team” approach to everything (see: ServiceNow values) Ability to handle interpersonal relationships professionally, and empathetically Strong communication, cross-functional collaboration and executive presence is critical for success Self-starter who can learn quickly and multitask in fast-paced and often ambiguous environments 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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