**Work Location:** Toronto, Ontario, Canada **Hours:** 37.5 **Line of Business:** Enterprise Enabling Functions **Pay Details:** $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** Provide specialized business application management guidance and support for a functional area. Responsible for requirements gathering through the application lifecycle, business testing and supports business process documentation and user support of the application. **KEY ACCOUNTABILITIES** **CUSTOMER** + Responsible for intake of projects and major initiatives + Responsible for business process documentation for all business applications owned/managed + Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA + Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met + Provide support on deployment and change management for initiatives relating to applications owned / managed + Review requirements specifications and technical design documents to provide timely and meaningful feedback + Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices + Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation + Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors) + May provide project management support to various extents **SHAREHOLDER** + Responsible for getting input from the appropriate SMEs in order to aid with making informed decisions + Ensure adherence to the Data Governance Framework + Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer + Demonstrated ability to build relationships within the team and with key stakeholders + Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments + Support the development of business cases including benefits identification + Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness **EMPLOYEE / TEAM** + Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest + Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit + Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques + Participate in personal performance management and development activities, including cross training within own team + Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities + Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate + Contribute to a fair, positive and equitable environment that supports a diverse workforce + Act as a brand champion for your business area/function and the bank, both internally and/or externally + Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees **BREADTH & DEPTH** + Experienced working professional role providing specialized business application management activities, advisory or process / program support within own area of sociality + Advanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules + Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas + Advanced understanding of business / functional drivers and processes supported for own area + Advanced analytical and problem-solving skills with the ability to communicate with various business partners to explain complex technical issues with a business lens in easily understandable terms + Leads projects or work streams within broader projects with moderate risk and complexity, may be accountable for ongoing activities, processes and functional programs + Exercises judgment based on the analysis of multiple sources of information + Work performed under minimal management guidance and supervision + Identify and lead problem resolutions **EXPERIENCE & EDUCATION** + Undergraduate degree or technical certificate + 3+ years in business analysis, or related fields + Strong data analysis skills + Project management experience is an asset + Proficiency in Microsoft Office Suite and experience with data visualization tools + Preferably have experience with Microsoft Azure services like Databricks, Data Factory and Datalake storage + Needs to be able to facilitate details and manage multiple customers/lob's at the same time + Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset + High degree of multitasking and/or prioritization may be required + Knowledge of data policy and governance principles + Ability to bridge the gap between business users and their technical requirements + Ability to facilitate details and manage multiple customers/LOB's at the same time **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.