**Overview:** Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts. **Primary Responsibilities:** + Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). + Prepare/mail letters to attorney/trustee, customers, vendors or other third parties. + Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status. + Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. + Prepare Proof of Claims (POC’s) for submission, including supporting documentation. + Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee. + Prepare attorney referrals and assign to designated attorney. + Assigns matter number to case in preparation for billing/payment. + Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. + Prepare, send and track claim forms. + Perform skip tracing. + Prepare ticket work to allocate funds received, to ensure payment of expenses. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors. **Education and Experience Required:** High School diploma/GED plus 1 year related experience. Proficient PC skills including word processing, spreadsheet and email software. **Education and Experience Preferred:** Associate’s degree. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.