**Overview:** Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level. **Primary Responsibilities:** + Perform data-entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). + Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. + Prepare and submit Proof of Claims (POC’s) to the court, including supporting documents. + Creates payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee. + Review and verify “Summons and Complaint” from attorneys: Obtain signature from Workout or Liaison and send back to attorney. + Prepare ad hoc reports from systems, at management’s request and reconcile/correct as needed. + Prepare attorney referrals and assign to designated attorney. + Assigns matter number to case in preparation for billing/payment. Approve payment. + Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. + Prepare, send and track claim forms. + Monitor and submit requests to change the status of accounts. + Perform skip tracing. + Prepare ticket work to allocate funds received, to ensure payment of expenses. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position has potential customer contact or direct contact with Attorneys or Trustee, customers or other external vendors; mostly email correspondence with attorneys and/or other external vendors. **Education and Experience Required:** A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience. Strong verbal and written communication skills. Detail oriented. Proficient PC skills including word processing, spreadsheet and email software. **Education and Experience** **Preferred** **:** Bachelor’s degree. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.