Overview:

Manages the deployment of customer and sales initiatives at all levels within the assigned area, primarily focused on microbusinesses (<$500M in gross annual revenues).   

Primary Responsibilities:      

Leads the implementation of employee training related to sales strategy through direct reports.Lead process improvement initiatives, advising senior management. Design and develop strategic campaigns to best drive results within microbusiness customers while preserving M&T’s premier business banking reputation and positive customer experienceOversees the development of communication and training resources.Leads the development of project plans and directs resources to align with sales strategy needs.Responsible for designing and optimizing sales funnels and processes to grow business relationships – both via inbound lead engagement and outbound outreach efforts – across multiple channels (email, phone, etc.)Coach sales team on strategies and tactics to maximize productivity, overcome objections, and drive sales. Share performance results, learnings, and areas of opportunities to Senior ExecutivesUnderstand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.Promote an environment that supports diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned

Scope

Strong understanding of microbusiness segment – both from a needs and solutions standpointAbility to help design sales campaigns with target metrics and goals.

Supervisory/Managerial Responsibilities:

Supervises a team of 5-10 Inside Sales professionals.

Education and Experience Required:

Bachelor’s degree and 5 years relevant experience,

OR in lieu of a degree,

A combined minimum of 9 years higher education and/or work experience including 5 years relevant experience

1 year of Management Experience

Ideal Qualifications Preferred

Excellent verbal and written communication skills, with the ability to function professionally at many different levels (clients, management, peers)Deep knowledge of small business banking productsFamiliarity operating in a “test and learn” environment with strategic pivots, as needed

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America