**Overview:** Manages the deployment of customer and sales initiatives at all levels within the assigned area, primarily focused on microbusinesses (<$500M in gross annual revenues). **Primary Responsibilities:** + Leads the implementation of employee training related to sales strategy through direct reports. + Lead process improvement initiatives, advising senior management. Design and develop strategic campaigns to best drive results within microbusiness customers while preserving M&T’s premier business banking reputation and positive customer experience + Oversees the development of communication and training resources. + Leads the development of project plans and directs resources to align with sales strategy needs. + Responsible for designing and optimizing sales funnels and processes to grow business relationships – both via inbound lead engagement and outbound outreach efforts – across multiple channels (email, phone, etc.) + Coach sales team on strategies and tactics to maximize productivity, overcome objections, and drive sales. Share performance results, learnings, and areas of opportunities to Senior Executives + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned **Scope** + Strong understanding of microbusiness segment – both from a needs and solutions standpoint + Ability to help design sales campaigns with target metrics and goals. **Supervisory/Managerial Responsibilities:** Supervises a team of 5-10 Inside Sales professionals. **Education and Experience Required:** Bachelor’s degree and 5 years relevant experience, OR in lieu of a degree, A combined minimum of 9 years higher education and/or work experience including 5 years relevant experience 1 year of Management Experience **Ideal Qualifications Preferred** + Excellent verbal and written communication skills, with the ability to function professionally at many different levels (clients, management, peers) + Deep knowledge of small business banking products + Familiarity operating in a “test and learn” environment with strategic pivots, as needed M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.