The Business Banking Regulatory Expert, working as Customer Journey Expert in Agile organization, has end-to-end responsibility for the requirements definition, management, harmonization and phasing out of KYC impacts, both in onboarding and in customer in life, for Self-Employed, Micro-enterprise and SME, focusing on distinctive customer experience and effective risk management.

The Business Banking Regulatory Expert supports the Business Banking team to set priorities, manage internal and external stakeholders, solve impediments, help other team members in their day-to-day activities. In addition, the Business Banking Regulatory Expert is accountable for managing and delivering internal reports and optimize performance, reducing processes and journeys inefficiencies, identifying and closing related gaps.

The position requires excellent communication skills, problem solving and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines, expertise in digital onboarding and KYC legislation, as well as knowledge about usability/user experience principles and best practices.

This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

Key Responsibilities:

Working in Agile teams: contributes actively to all events of the sprints by asking, answering and challenging.Deliver requirements, identifying impacted areas and processes and ultimately support in the definition of test scenarios in order to improve STP ratio.Continually assess the performance of the business customer onboarding, cross-selling, regulatory landscape, external trends, best group practices and competitor benchmark, to ensure a journey as effective as possible within the regulatory context.Create the requirements and business cases to support future implementations.Help the Functional team to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements.Collaborate for product lifecycle management, including STP performance management.

Competencies:

Master’s or bachelor’s degree, postgraduate or equivalent background in Economics, Management, Engineering and similar is desirable.3+ years of working experience in banking or financial services.A remarkable knowledge of Onboarding/KYC, especially for Self-Employed, Micro-enterprise and SME, is needed, including benchmark and competitors’ overview.Solid experience of working autonomously in a dynamic and collaborative environment, identifying new potential business opportunities and improvementsExperience leading product development from zero to first release and beyondOutstanding written and oral communication skills, together with ability to produce clear and concise presentations and interact directly with top management or senior colleagues

 Soft Skills:

Customer focus with an eye for great UX/UIProblem solving attitudeKYC knowledgeProfessional expertise/market focusFluent in EnglishInitiativeTeamwork

Duration: Permanent

Location: Milan