It takes great people to achieve greatness. People with a sense of purpose and integrity. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DᴇWALT®, STANLEY® and BLACK+DECKER® https://www.stanleyblackanddecker.com **The Job (responsibilities):** Order follow up Order fulfilment Customer queries Customer communicaton Create invoices/credit notes Return handling Complaint handling Archive business documents Co-work with DC and Transportation **The Person (requirements):** Work Experience Required Relevant experience in CS Center preferably in an international environment Experience in handling Claims Experience in back-office function Skills & Knowledge required Knowledge of SAP - advantage Good MS office knowledge Excellent skills in written and spoken local languages **(Dutch & French) and English** General administration level with commercial background Strong verbal communication skills Key qualities required Customer satisfaction oriented Problem solving oriented Team player Flexible and ability to change Ready to face challenges Structured and organized Result Driven **We offer:** + Ambitious and motivating challenges + Regular working hours (Monday to Friday) + Competitive benefits package + Add value to the business + Work with a diverse team with varying backgrounds **And More:** + **Grow:** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. + **Learn:** Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university. + **Belong:** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion. + **Give Back:** Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. **_We Don’t Just Build The World, We Build Innovative Technology Too._** Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. **Who We Are** We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. **Global Benefits & Perks** You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. **What You’ll Also Get** Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. **Learning & Development:** Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). **Diverse & Inclusive Culture:** We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. **Purpose-Driven Company:** You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.