JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: We are seeking a detail-oriented and security-focused individual to join our team as a Business Support, Concierge. This role involves providing exceptional customer service as the first point of contact for new hires, guests, and officials while interfacing with LOTTE Biologics personnel. The ideal candidate will excel in coordinating security projects, managing timelines, and ensuring smooth communication between stakeholders. Key responsibilities include managing visitor systems, conducting area owner audits, and maintaining inspection-ready documentation. The position requires proficiency in MS Office, ServiceNow, and Excel, as well as the ability to work in a fast-paced environment without direct supervision. Strong multi-tasking skills, superior customer service orientation, and the ability to work with a diverse employee population are essential. Join our team and contribute to maintaining a secure and efficient workplace environment.

What your day-to-day will look like:  

Greet and assist new hires, guests, and officials as the first point of contact.Manage visitor systems and efficiently onboard new hires, consultants, and contractors using ServiceNow.Coordinate security projects, manage timelines, and conduct area owner audits.Maintain inspection-ready documentation and handle confidential matters.Communicate effectively with internal teams and external clients.Proactively solve problems and report status updates to supervisorsPlan and track project timelines, manage resources, and multitask effectively.Liaise between team members, managers, and departments.Adjust project workflows and timelines as needed.Assist with Reception Desk duties during high traffic periods.Support and implement safety training programs.Develop and maintain administrative systems and procedures.Collaborate with interdepartmental teams to ensure alignment.Adapt to changing client needs throughout project lifecycles.Organize and execute security-related projects and tasks.Engage in ongoing professional development and mentorship opportunities.Utilize Microsoft Office suite and other relevant software for administrative tasks.Ensure smooth project organization and execution.Coordinate specific Security Department projects or tasks as assigned.

Desired or Preferred Experience and Technical Skills:

Working knowledge of Ccure 9000Experience with BIRS (Building Information Reporting System)

Required Skills and Experience

3+ years of experience in a security administration role.Proven experience as a Project Coordinator or in a similar position.Strong written and verbal communication skills, with ability to interact effectively with all management levels.Exceptional organizational and time management skills, including multitasking and prioritizing in a fast-paced environment.Demonstrated ability to handle confidential matters with discretion.Excellent problem-solving aptitude and attention to detailStrong client-facing and teamwork skillsProficiency in project management, including timeline planning, resource management, and task tracking.Ability to adapt and adjust workflows as projects evolve.Experience in liaising between team members, managers, and departments.Proactive approach to problem-solving and status reportingWillingness to engage in ongoing professional development and mentorship.Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)Basic understanding of security principles and practicesAbility to communicate effectively with a wide range of internal and external contacts.Demonstrated dependability and reliability in work performance.Experience in collaborating with clients and internal teams to meet deadlines.Adaptability to changing project requirements and client needs.

Estimated total compensation for this position:

34,000.00 – 41,500.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –East Syracuse, NY

Job Tags:

Adaptability, Adaptability, Biopharmaceutical Industry, Client Visits, Communication, Computerized Maintenance Management Systems (CMMS), Computer Literacy, Detail-Oriented, Greet Visitors, Interpersonal Communication, Life Sciences Industry, Maximo System, Microsoft Applications, Microsoft Office, Multitasking, Oral Communications, Organizational Security, Organizing, People Management, Prioritization, Proactive Approach, Problem Solving, Reception Duties, Security Operations, Security System Administration {+ 2 more}

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.