Job Description:

Job Title: Business Control Specialist

Corporate Title: Associate or Vice President

Location: London

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

London Location Overview

Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

Responsibilities

As a Business Control Specialist within our Global Payments Solutions business, you will be key supporting the design and effectiveness of the risk and control environment to support regional Global Payments Solutions (GPS) and ensure adherence to enterprise-wide standards. Responsibilities include:

Support regional GPS business identify, document and maintain processes to ensure a consistent GPS Single Process Inventory (SPI) as guided by the Process Management Policies and Standards. 

Facilitate discussion, assist with design and implementation of GPS’s process inventory adequacy, appropriateness, and management.

Develop and maintain process maps.

Develop and manage strong relationships with the GPS product team, GPS Business Controls, and GC&OR partners ensuring partnership on all deliverables.

Understand and document the risks inherent to processes and partner to establish and maintain controls for risks and metric measurements of the effectiveness of the controls.

Support implementation of changes driven by evolution of process management policy and standards along with reporting on implementation status.

Provide ongoing support to owners of processes i.e. Process Owners in the accurate documentation of SPI processes, risks, controls, and metrics in the system of record e.g. Process Owner Portal (POP) and ORCIT - Key Measures.

Support regional SPI reporting reqiurements for Global Payment Solutions.

Assist regional GPS business Process Owners by facilitating SPI meetings and information sharing between key stakeholders, business control partners and Global Compliance & Operational Risk (GC&OR).

Work closely with the GPS Business Controls Team to support business segments in SPI remediations/initiatives.

Review Compliance partner challenges following review of business processes and facilitate resolution with facts and data-based analysis, within defined SLAs.

Support senior leadership’s periodic review and attestation of the completeness and accuracy of GPS’s process inventory.

Help with governance materials, reporting and other presentations, as and when required.

What we are looking for

Business Control or Front Line Unit experience in supporting the Risk Framework.

Knowledge in Process and Control design, Process Mapping e.g., VISIO and understanding of metrics to monitor controls.

Understanding of governing Laws, Rules, and Regulations.

Ability to quickly understand Policies/Standards e.g. Process Management Risk Standard, Global Compliance and Operational Risk Metrics - Enterprise Policy, Product Standards.

Able to learn new systems quickly, advantageous knowledge of the Single Process Inventory (SPI), Process Owner Portal (POP), and ORCIT - Key Measures.

Proficient in Microsoft Office (Excel, PowerPoint, and Word).

Ability to communicate (written and verbal) with internal and external partners.

Proven analytical, logical reasoning and problem-solving skills.

Ability to multi-task, set goals/prioritise and meet deliverables in a fast-paced environment.

Detail oriented with analytical, process, and organisational skills.

Able to work in a team environment as well as independently.

Adapts to a dynamic work environment with multiple priorities.

Project Management skills beneficial.

Benefits of working at Bank of America

UK

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum 

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

Access to an Employee Assistance Program for confidential support and help for everyday matters

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.