Amazon Key is seeking an experienced Account Manager to join our Business Development team. In this crucial role, you will be responsible for managing and growing relationships with existing multifamily real estate accounts, ensuring customer satisfaction, and driving revenue growth for Amazon Key's innovative smart building access solutions.

Key job responsibilities
• Serve as the primary point of contact for a portfolio of key Amazon Key accounts
• Develop and implement account strategies to maximize customer satisfaction and revenue growth
• Collaborate closely with internal teams including Operations, Marketing, and Program Management to ensure seamless product integration and customer experience
• Identify upselling and cross-selling opportunities within existing accounts
• Conduct regular account reviews and business planning sessions with clients
• Monitor and report on account performance metrics and customer feedback
• Address and resolve customer concerns, serving as an escalation point for complex issues
• Stay informed about Amazon Key products, features, and industry trends to provide expert guidance to clients


About the team
Amazon Key is revolutionizing smart access solutions for homes and businesses. The team develops and maintains the largest multi-family real estate accounts in the US and the portfolio expansion strategy to drive customer obsession and revenue opportunities for both the customer and Amazon.