Memphis, Tennessee, USA
45 days ago
Business Development Account Manager

Grow lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources.

ESSENTIAL FUNCTIONS:

· Work closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education to staff to generate referral sources.

· Develop strong relationships with key referral sources and their personnel, identifying new opportunities for partnering and growth.

· Manage leads from referral sources and ensures efficient admissions process for clients.

· Expeditiously document all activity in company Customer Relationship Manager (Salesforce).

· Work closely with corporate Consumer Marketing team to ensure utilization of their resources and implementation of best practice in brand development.

· Coordinate with clinical assessment team on referrals for admission based on the facility services offered.

· Educate patients, families, community and other referral sources on programs, services and amenities provided within facility.

· Coordinate the completion of admission process and ensure appropriate resources are obtained.

· Travel frequently within community, schedule meetings and develop contacts/referral sources; document referral sources within appropriate contact management system; report on referral/activity management, as defined by management.

· Develop events and educational forums that demonstrate organization's thought leadership and provide an opportunity to identify potential referral sources and maintain existing referral relationships.

· Utilize analytic tools, such as Salesforce, to effectively plan and evaluate activity to optimize results.

· Represent facility in professional forums and communicates mission in all outreach and interactions.

· Create outreach initiatives that will regularly communicate facility mission with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.

· Provide initial and on-going clinical assessments of patients and manages admissions process, if appropriately licensed/certified and/or experienced to provide those services.

 

 

 

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· Bachelor's degree in Marketing or related health or social services field required. Master's degree, as it relates professional license for clinical assessment requirements of the role, required.

· Four or more years’ related experience in healthcare business development role required.

· One or more years’ supervisory experience required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

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