Do You Have Great Customer Service Skills?
Looking for Better Hours and Opportunity for Career Advancement?
Join the Award-Winning Team at Sunrise Chevrolet Buick GMC at Collierville!
Sunrise Chevrolet Buick GMC at Collierville is searching for a talented Business Development Center Representative who can help our Service team meet customer demands. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!
As a BDC Representative, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.
What will you be doing?
Outbound and inbound customer phone calls.Respond via email and phone to Internet LeadsDetermine each customer's needs by asking the correct questionsSet appointments for Service DepartmentEnsure a positive customer experienceIntroduce customers to Service AdvisorsEnter customer information into CRMWho are we looking for?
Customer-focused, energetic, and self-motivatedExperience in customer service or call centerStrong communication skills –verbal and writtenBi-lingual (ability to speak Spanish) a plus!Excellent computer skillsHighly organized with attention to detailExperience with CDK and XTime a plus!We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.