DARCARS Automotive Group is looking for a On-Site Business Development Coordinator! 

                                                            *CLOSED SUNDAYS*

                                             *Must Have Previous BDC Experience*

                                                        *Opportunity for Growth*

As a Business Development Coordinator your role is vital in managing our digital business prospects. *This is not a remote position. You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will be tasked with managing a high-volume number of inbound/outbound calls and emails in a timely manner. Identify customer needs, schedule in-person and virtual sales appointment, partner with the sales consultants, and provide pricing and vehicle availability information.

Respond to all customer internet inquires via email, SMS and phone under 1hr and with content that meets the company’s mystery shop guidelines.Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand.Convert inquiries to dealership visit or virtual appointments.Adhere to phone communication scripts and email templates.Document all customer contact activity in eLeads (crm)Meet, or exceed, individual performance objectives: response time, response rate, appointment set rate, workbook follow up activities and close rate conversions etc.Follow best practice guides for short term and long term follow up with customers.

Requirements & Qualifications:

Computer savvy with a full working knowledge of Microsoft Office SuiteQuick learner, able to absorb substantive product and service informationExcellent listening, verbal, and written communication skillsCommitment to quality, process improvement, innovation, and excellenceProfessional appearance and work ethicsHigh volume outgoing calls, ranging from 70+ calls per dayAdvanced computer & phone skillsMinimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls and appointments preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAppointment setting experience a plusAble to multi-task in a fast-paced environmentVarious language proficiency is always a plusTeam player, strong organizational and time management skillsAvailability to work evenings and weekends if necessaryHigh School or equivalentMust be at least eighteen years of ageMust be able to pass pre-employment screen (background)

Benefits

Insurance: medical, vision, dentalShort-term and long-term disability plansLife InsuranceEmployee discounts on vehicle purchases, parts and service repairsOpportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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